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Danielle Portelli

Founder and Director of Training
Danielle Portelli
Danielle Portelli is a Learning and Development Professional with 19 years of experience, specializing in customer service excellence, hospitality training and effective leadership. Throughout her career, Danielle has designed and delivered a wide range of learning solutions worldwide. She gained a wealth of knowledge and experience, as she led Learning and Development teams at various award-winning hotel companies, including Four Seasons Hotel New York, The Peninsula Hotel New York, Highgate Hotels, The Landmark London Hotel, Firmdale Hotels and Hilton Worldwide. Danielle also formed part of the team at Forbes Travel Guide where she traveled the world to audit and train at luxury hotels, restaurants and spas.
Danielle has a passion for the role learning and development plays in the transformation of organizations and achieving improved business results. Through her excellent interpersonal skills and professional work ethic, Danielle effortlessly gains the trust of individuals, teams and organizations that are inspired to improve their performance, challenge themselves and achieve beyond their expectations.