A creative performance-driven executive with proven track record of leading and monitoring multiple hotels and resorts, including maintaining cost / maximizing profits, retaining employees, and exceeding guest expectations. With hands-on experience in US and Canada across the hotel and resort industry, I have created value by focusing on the metrics and leading cross-functional teams to deliver exceptional operational performance. <br /> <br /> I have honed my ability to develop financial reports and interpret and analyze business records/statistical reports aimed at improving and driving performance for informed decision-making. Having demonstrated administered and monitored all facets surrounding hotel management, ensuring total compliance of operating controls of the hotel. <br /> <br /> An articulate multi-lingual communicator, possessing excellent problem-solving, organizational, and training abilities. A visionary, strategic, and conceptual thinker able to generate new ideas and initiate change.<br /> <br /> While others take pride in meeting all standards set before them, my passion is for delivering service that goes well beyond organizational expectations.