As technology innovations lead the way out of the pandemic, David Goldstone tells us how their strategy made them stronger and more customer-focused, while introducing new tech services and solutions that will add to the guest experience.
Necker Island has recently completed a full renovation after the destruction of hurricane Irma and is ready to bounce back after the pandemic with safety protocols and a dream destination folks have been looking forward to after a long hard year.
Customer service, programming and setting your brand apart from the noise are imperative to creating a successful message. Colin Cowie talks about the return of celebrations and his latest book, The Gold Standard: Giving your Customers What They Didn’t Know They Wanted.
Matt talks about how guests are craving a return to normalcy while feeling confident their hotel is doing everything they can to keep them safe.
As European Chapter Head of the International Luxury hotel Association and founder of Global Asset Solutions, which provides hotel asset management for 50+ hotels worldwide, Alex shares his insight on how to optimize operations and capital efficiencies of hotels to drive revenue and investment returns for owners and investors.
Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.
The Spa at Sea Island is a Forbes Five-Star destination resort in Georgia, US that has an award-winning 65,000 square-foot spa and fitness center and is the only resort in the world to have received four Forbes Five-Star awards for 13 consecutive years.
Fairmont Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. One of the oldest hotels in Victoria and a National Historic Site built in 1908, this grand dame is an alluring blend of classic and contemporary, vintage and cutting-edge.
Kempinski Hotels have moved with agility and flexibility during the pandemic to minimize the impact on both business and staff as well as build a strategic plan for the future. Amanda talks about how they have remained engaged with their guests and the opening of Kempinski Palace Engelberg in June.
Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.
A positive view of the return of leisure travel as Europe still battles the pandemic and unpredictable markets. However, it is clear that although consumer behavior has changed, there is strong demand as soon as it is possible to travel.
A positive outlook for luxury travel as Clayton van Hooijdonk details their new F&B program and preparation for the summer.
LHW recently announced the addition of eight new members to their portfolio and has an anticipated 13 new builds across the world in 2021. Shannon Knapp is optimistic about the recovery of luxury travel and tells us about where she is seeing demand and how the pandemic has influenced consumer behavior.
Anguilla has been protected from COVID by creating a bubble and closing their borders. While this held the pandemic at bay it has consequences for the travel industry. Diego Angarita tells us how they have weathered the storm and are positive for the future.
Hilton launched their CleanStay this summer and has focused on meeting the ever-changing needs of their guests, introducing WorkSpaces by Hilton for those that need a quiet alternative to home. Nils-Arne also talks about exciting new projects in the pipeline and the long term influence the pandemic will have on luxury travel.
Javier expands on new projects they are working on in Dubai, France, and London, as well as a resort project in Sardinia, reminding us that the attention needs to be on how design facilitates a superior guest experience, and not just on the design itself.
A glimpse of the Dream Hotel & Residences, Doha, Qatar, concept and the story behind the culinary superstar playing a senior role in making it happen.
Vishal patel
Shares how sensei has created a
Personalized
Approach to caring for their guests’ healthcare interests with a science
Backed research
And data approach.
A glimpse to the future as WorldHotels creates unique and meaningful experiences for their guests, identifying seven different types of travelers where every individual’s story is heard.
Insight into Hotel Emma’s fascinating history as a reimagined brewery and time proven resilience through the Prohibition and now the Pandemic.
Niamh tells us how Rosewood has prioritized the shifting needs of guests, creating virtual support programs, wellness sabbaticals interwoven with workcations, and a 24-hour intensive immersion program designed to reset one’s circadian rhythm and promote sleep.
Keeping the spirit of hospitality alive in a fluctuating landscape with a sense of community and technology innovations
Talking trends, sustainability and wellness and preparing for the year ahead.
Staying safe and following the CDC and WHO guidelines, along with those of the CIty of Chicago and State of Illinois, have allowed the Kimpton Gray to stay open and still tap into their creativity.
Virtual conference, real prize winners! The ILHA is enormously grateful
to our generous sponsors who not only made the event possible but also fun.
ILHA interviews Tom Underwood, who had just completed his second week as the new CEO of StayNTouch, a leading cloud PMS provider for hotels.
Mia talks about gaining the consumer’s trust and seizing the opportunity to reimagine your hotel wellness offerings to offer a personalized experience that meets everyone’s desires while also ensuring ROI.
Guests are invited to participate in the projects, to contribute their time and expertise or even to simply donate.
Feisal gives an indepth look at how Hilton has been rising to the challenges of the pandemic, the policies and procedures they have put in place to make their guests and staff feel safe as well as their Hilton EventReady program for event planners.
Le Barthélemy Hotel & Spa’s personalised service is exemplified through Guest Experience Manager Michael Ferreira.
Roxie will be doing a sound healing meditative experience at the International Luxury Hotel Association’s INSPIRE2020 Conference. She tells us about the roots of her practice and how she is sharing her art with hotels and her virtual audience.
Hospitality will always be about doing things that make guests happily return. We believe that technology is an important variable in that guest satisfaction equation.
It has been a challenging year for the hotel industry but also the opportunity to stand strong as a brand and respond with grace and compassion.
Insight into their decision to close during the height of the pandemic and preparation for reopening early 2021.
Russell joined HVS in 1995 and was appointed managing director in 1996, becoming chairman in 2012. He has received a Lifetime Achievement Award from HOSPA, the hospitality professionals’ association, in 2011, and the ‘Hall of Fame’ Lifetime Achievement Award at the Hot.E hotel investment conference in London in 2017. He shares his thoughts on the long term effects of the pandemic and strategies to survive.
We worked very hard with our hotel teams to be able to ensure that despite the fact that our safety protocols would have been crucial to a successful reopening, the guest experience would not be inferior because of those protocols.
Anna is the “Wellness Pioneer” of the Six Senses brand and talks to us about how they have pivoted their wellbeing programs to reach their guests while at home and create a blueprint for the future.
Jeff David’s survival strategy has many layers, taking the austere measures necessary to thrive during a pandemic while also remaining mindful of their staff, community and brand DNA.
When the borders to the Maldives closed Jason and his team decided to use the time to take advantage of their setting and get creative with some innovative projects that include sustainable superfood gardening, a jungle gymnasium, “Cluckinghampalace” and more.
The lodging industry is various shades of bad until the COVID case count is reduced.
Mathias gives us an insight into the thoughtful process behind their reopening strategies and the creative initiatives they have put in place to reduce costs and take care of their staff.
Nicolas talks about how his staff are prepared to provide exemplary service while following new safety protocols, and the Integrated Medical Immune Support Immersion at their Holistic Wellness Centre, led by highly trained physicians.
Taj Hotels, a subsidiary of the Indian Hotels Company, expanded into the Middle East with the opening of its second hotel, Taj Jumeirah Lakes Towers. Stephen Meredith tells us how the 200 room hotel with views of the Emirates Golf Club, Dubai Marina and the Arabian Gulf, are prepared and ready for their guests.
The International Luxury Hotel Association’s NorthEast Chapter hosted a webinar on The Future of Design where they discussed how they have had to respond to the crisis in current projects and adapt with innovative solutions and technologies while placing a renewed value on vendor relationships as we all face a pandemic reality.
Brands need to stay connected to their community by building trust and engaging with their guests each step of the journey. Safety is key and investment in technology is essential as contactless solutions, AI and loyalty based programs determine success.
Elizabeth reinvented the Las Vegas culinary scene, transforming it into a lively experience with celebrity chefs and world-class dining. Her clients include New York’s Rainbow Room, Montage Resorts, Ritz Carlton Hotels and Resorts, Netjets, Celebrity Cruises, Trump Casinos, and Viceroy Hotels, to mention a few. She also moderated The International Luxury Hotel Association’s webinar on the Future of F&B, facilitating a discussion with experts on real-life challenges in an unprecedented time.
Offering guests a sanctuary that is safe but still retains the DNA of the Aman brand is at the forefront of the group’s philosophy as they navigate the new travel landscape. Advice: your staff are at the center of everything you do. Focus on the elements you can control to offer genuine, heartfelt hospitality.
Habitas is using the downtime to work on its brand expansion into Mexico, Central America, Asia, and the Middle East over the next couple of years. Oliver shares the thought process behind the Habitas concept and their approach to the pandemic.
A glimpse into the life of a unique hotel group stretching the limits on surprising and delighting their guests.
It is inspiring to see such a dynamic and purposeful approach to a catastrophic event. Sebastien talks about Chef Daniel’s generosity towards his team and first responders as his restaurants closed. He also outlines their plan for the future, with safety a priority and innovative ideas to keep guests entertained.
As former chief operating officer for Nobu Restaurants and director of operations for Nobu Hotels, Santi is the opening task force manager for this global brand.
The International Luxury Hotel Association spoke with Romy Bhojwani during the COVID-19 crisis to understand how the hotel industry is being affected and what strategies he is putting in place for the future.
What factors are travelers using to determine whether it is safe to travel and how is this influencing their travel behavior? Market research by H2R Market Research gives a glimpse into the state of the traveler’s mind as they navigate their own journey through the health crisis that is having a profound affect on the luxury hotel sector.
Michelle details creative imaginings their hotels are designing so that guests can have fun while feeling safe. She talks about the last three months in travel, their Open Road Series, and what the future could possibly hold.
Kathy explores options for hotels facing difficult decisions and discusses how lower than normal new construction will assist hotels in the long run.
Six Senses Hotels Resorts Spas have been the leaders in sustainability and wellness before the concepts were on the radar as trends worth talking about in the industry. Neil goes into depth about their thought process behind the brand and their unique narrative.
Ofra’s first project was the Bellagio Hotel in Las Vegas followed by the design and construction of the Mirage Conference Center. Both had no budget nor deadline. She has since had a reality check and has done extensive work on both hotels and mixed-use projects. The ILHA asked her how COVID-19 has affected the design industry and its influence for years to come.
Brands need to stay connected to their community by building trust and engaging with their guests each step of the journey. Safety is key and investment in technology is essential as contactless solutions, AI and loyalty based programs determine success.
A glimpse into the future as COVID-19 challenges hotel design to be more sustainable and relevant, moving agiley to reflect the importance of wellness, privacy and space. David T’Kint, who has worked on some of the most prestigious hotel brands, including the Great Scotland Yard in London’s Whitehall, talks about how this will be reflected in the aesthetic experience.
The #1 Internal Communication Solution for Hospitality.
Elizabeth Blau, Founder & CEO of Blau+Associates moderated the International Luxury Hotel Association’s webinar on The Future of F&B, with panelists Santi Rodriguez, Operations Director, Nobu Hotels, Sebastien Silvestri, CEO, Dinex, Steven Kamali, Founder, Hospitality House, and Daniel Hostettler, President, Relais & Châteaux, North America & Group Managing Director, OHM Collection.
Valor Hospitality has been raising the bar on guest experience, investing, owning and operating hotels worldwide that have a unique story to tell, from luxury safari lodges in Africa to the recent acquisition of the Kimpton hotel The Rouge in DC. Euan McGlashan has led the way.
Sustainability is more than a trend, it’s a way of life that the luxury hospitality industry is investing both its time and resources into towards a better future for the next generation and our planet. Arlene tells us about Club Med’s sustainability initiatives, their challenges, and the importance of having the right partners who also want to do the right thing.
The minister spoke at the International Luxury Hotel Association’s INSPIRE’19 Summit in Miami about how their new government has made tourism a priority and are attracting travelers to visit the beautiful island to explore their unique natural resources.
Matt took part in the International Luxury Hotel Association’s INSPIRE’19 Summit panel talking about partnerships and the importance of building a network of like-minded partners.
The International Luxury Hotel Association (ILHA) hosted its second in a series of timely and topical webinars, hosted by the NorthEast Chapter, with Navigating Today’s Hotel Financing & Transaction Environment.
Appointed as CEO in 2019, Mr. Smura talks about the group’s expansion internationally, as well as their first property in New York, situated close to Rockefeller Center. At the heart of this growth are the Kempinski Brand Standards that set the tone for personalized guest service along the entire journey.
Azadeh will be speaking on the Partnerships – Expand your Narrative panel at the International Luxury Hotel Association’s INSPIRE’19 event where she will share how she lead the Pendry Hotels & Resorts’ collaboration with like-minded partners and also Montage International, to create unique experiences for their guests.
Bridget will be talking about how hoteliers need to change their approach to Digital Revenue Optimization to a profit-forward strategy at the International Luxury Hotel Association’s INSPIRE’19 summit. Here she explains her thinking behind this concept, along with how she has lead phase 1 of their new adaptive website.
Alex has spent the last seven years at The Setai, Miami Beach, leading the Quality and Training program that earned them the 2015 Forbes Travel Guide Five-Star Award. Guest Satisfaction, loyalty and developing new business with high profile partnerships like Art Basel Miami Beach are key components to his successful leadership of the 90-room hotel, 40 luxury suites and the 125-unit residences.
We caught up with our INSPIRE ‘19 emcee Jaclyn Riley, a hospitality brand marketing and communications consultant who launched Kimpton Hotels & Restaurants internationally after overseeing all communications for the hotels and resorts in the Eastern U.S. and the Caribbean.
Deborah joined the Acqualina pre-opening team in 2004 and in 2011 she became a partner in the hotel with ownership interest. She has been the driving force behind their Forbes Five Star Award and AAA Five Diamond award, and heads the hotel’s Executive Committee, seeing the brands long term strategies through from conception to execution.
Jean-Pierre is a visionary design thinker who is dedicated to working with retail brands on interpreting the latest trends for their business and creating strategies that have measurable results. He will be discussing the future at the ILHA’s event in Miami and shares some detail on his talk as well as mistakes brands make when defining their future.
We were fortunate enough to stay at the 1 Hotel South Beach late last year just as the weather was starting to cool but the days warm enough to enjoy an afternoon relaxing around the pool.
Beth spoke at the International Luxury Hotel Association’s INSPIRE’18 Summit in Las Vegas on Creating Experience Through Design and highlighted trends that they have incorporated in recent projects. She has over 25 years of experience in global design and has worked on a diverse portfolio of luxury projects that include the Renaissance Xi’an Hotel in China, the Skye Niseko in Japan, Four Seasons Kuala Lumpur in Malaysia, the Elysium Hotel in Paphos, Cyprus, and the Marriott Taghazout Bay opening in Morocco late 2019.
How can you not get excited listening to David talk about his passion for plant-facing cuisine and inspiring guests to take their recipes home? A trendsetter in the luxury hospitality food & beverage realm, he is dedicated to leading the way to wellness through the art of healthy eating.
Stowe was kind enough to host the International Luxury Hotel Association’s launch party for our INSPIRE’18 Summit in Las Vegas at their brand new campus and also moderate the session Insights from the Asset Managers with Romy Bhojwani and David Israel from HotelAVE. His passion for the process of learning and hospitality is palatable and inspiring as he constantly strives to transform the student experience.
We are committed to the philosophy that forward-thinking design, service and guest experiences should be available across all market segments.
A true story of simple beginnings, hard work and a passion for the hotel world that started with a Receptionist position in a 4-star hotel in Hanoi. Do Van Dan understands the importance of guest experience and places it at the core of their philosophy.
So, we look at how you can get your community to adopt you, how do you become the mousetrap that everyone is attracted to. You need to have great therapists, we don’t hire anyone unless they have 2,000 hours on the table.
Mood lighting, themed wake up and drapes slowly opening to a set wake up are other innovations that we are proud of. This leads me into personalization – at the luxury and ultra-luxury level where more than 80% are returning guests, hotels today put tremendous effort into remembering their guest preferences – our technology makes this seamless for a hotel, whether it be their desired room temperature, pillow preference, TV channels or dining requests.
As Co-Founder and Co-President of MSD Hospitality, Ellis O’Connor has an impressive portfolio of properties under his leadership, including the Four Seasons Resort Hualalai and the Hualalai Resort, both on the Big Island of Hawaii, and the Fairmont Miramar Hotel and Bungalows in Santa Monica California.
Educator and consultant for bars, restaurants, and well-known beverage brands, and voted “Best Craft Cocktails of New England” by Yankee Magazine, Jonathan Pogash tells us how hotels are getting it right, where he can work with them on improving their bar program and highlights trends for 2018.
Nadine Sykora has some impressive statistics behind her. She is the top travel influencer and travel videographer on Youtube having made over 800 videos gaining 40 million+ views. Here, she talks about identifying the right travel blogger for your property and how to build a successful partnership where both of you benefit.
The story behind the French luxury swimwear brand, Vilebrequin, is dreamy, spirited and inspirational. Their dedication to true style, quality, and an endless summer comes across in their vibrant prints and interesting collaborations. In this interview, Roland Herlory dips into their story, successful partnerships, and the way forward.
Christian Glauser Benz heads up the expansion of Dream Hotels across all regions with a focus on the South-East US, Latin America, and the Caribbean. The brand is pushing the boundaries of guest experience, incorporating so many of the much talked about hotel trends and focusing on the guest, their journey, and their dream.
Bringing sophisticated technology and self-sustaining infrastructure to a remote island destination is no mean feat. Jonathan Blue takes us through the exciting journey of creating an ultra-luxury, self-sustaining paradise resort in the jungle.
Geoffrey Toffetti began his career in hospitality as a valet, eventually working his way up to Director of Guest services for Fortune Hotels in St. Petersburg Beach, FL (now the Tradewinds Island Grand). During his tenure, he learned the true nature of service, and how to achieve outstanding revenue performance while providing world-class guest experiences.
Tom prefers to do things differently, and The Black Tomato Group is an extension of his philosophy, creating bespoke travel experiences that start with the dream and discover the destination on the way. Here he talks about truly connecting, engaging and creating experiences that are transformative, and tells us about some favorite travel destinations you’ll want to visit.
Daniel Hostettler talks about Relais & Château’s dedication to both their guests and the environment when exploring culinary trends, or, as he prefers, culinary convictions. As President and Managing Director of Ocean House since the development of the resort in 2009, he has played a pivotal role in the exceptional and sincere performance of Ocean House and its two sister properties, the Weekapaug Inn and Watch Hill Inn.
For any enquiries email us at info@theilha.com or phone us at +1 561-203-0855
