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High Tech for High Touch

SilvaClean innovative fabric care technology infuses all fabrics with the natural power of antimicrobial silver, empowering these high-touch surfaces with the ability to fight off pathogenic, odor-causing, and fabric-degrading microbes during use, storage, and transport. The SilvaClean technology provides the luxury, comfort, and safety to confidently welcome back guests and staff.

Spotlight On Dan McGowan, General Manager, Fairmont Empress

Fairmont Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. One of the oldest hotels in Victoria and a National Historic Site built in 1908, this grand dame is an alluring blend of classic and contemporary, vintage and cutting-edge.

SPOTLIGHT ON Amanda Elder, Chief Commercial Officer and Member of the Management Board Kempinski Hotels

Kempinski Hotels have moved with agility and flexibility during the pandemic to minimize the impact on both business and staff as well as build a strategic plan for the future. Amanda talks about how they have remained engaged with their guests and the opening of Kempinski Palace Engelberg in June.

SPOTLIGHT ON Patrick Huey, Vice President, Spa & Retail, Montage International and Chairman of the Board, ISPA

Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.

SPOTLIGHT ON Richard Brekelmans, Southern Europe Vice President, Marriott International

A positive view of the return of leisure travel as Europe still battles the pandemic and unpredictable markets. However, it is clear that although consumer behavior has changed, there is strong demand as soon as it is possible to travel.

SPOTLIGHT ON Shannon Knapp, President & CEO, The Leading Hotels of the World

LHW recently announced the addition of eight new members to their portfolio and has an anticipated 13 new builds across the world in 2021. Shannon Knapp is optimistic about the recovery of luxury travel and tells us about where she is seeing demand and how the pandemic has influenced consumer behavior.