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Maintaining Luxury Service with Safety Protocols is a Challenge say Luxury Hoteliers according to New Forbes Travel Guide Survey

438 worldwide luxury hospitality leaders shared their insights in a recent survey 71% of luxury hotels plan to reopen by September
70% believe business will return to normal within the next year
86% are very / highly confident to handle any COVID-19 outbreak at their property

SPOTLIGHT ON Sebastien Silvestri, CEO, The Dinex Group

It is inspiring to see such a dynamic and purposeful approach to a catastrophic event. Sebastien talks about Chef Daniel’s generosity towards his team and first responders as his restaurants closed. He also outlines their plan for the future, with safety a priority and innovative ideas to keep guests entertained.

SPOTLIGHT ON Jerry Henry, CEO of H2R Market Research

What factors are travelers using to determine whether it is safe to travel and how is this influencing their travel behavior? Market research by H2R Market Research gives a glimpse into the state of the traveler’s mind as they navigate their own journey through the health crisis that is having a profound affect on the luxury hotel sector.

SPOTLIGHT ON Ofra Gelman, Principal, Dwell Design Studio

Ofra’s first project was the Bellagio Hotel in Las Vegas followed by the design and construction of the Mirage Conference Center. Both had no budget nor deadline. She has since had a reality check and has done extensive work on both hotels and mixed-use projects. The ILHA asked her how COVID-19 has affected the design industry and its influence for years to come.