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EVENT: Why contactless is a must for travel communications

You cannot communicate effectively with clients and guests in 2021 without using contactless tech. That was the main message from our event (click for replay) last week, when we teamed up with ATTA to discuss How to solve communication challenges using contactless tech. The vital takeaways were clear.

SPOTLIGHT ON Niamh O’Connell, Group Vice President – Wellness and Brand Experience, Rosewood Hotel Group

Niamh tells us how Rosewood has prioritized the shifting needs of guests, creating virtual support programs, wellness sabbaticals interwoven with workcations, and a 24-hour intensive immersion program designed to reset one’s circadian rhythm and promote sleep.

SPOTLIGHT ON Jacqueline Volkart, General Manager, The Ritz-Carlton, South Beach and The Ritz-Carlton, Bal Harbour in Miami

Jacqueline Volkart was recently appointed dual General Manager for both properties, where her incredible background in hospitality has made her expertise invaluable for leading the properties through the challenges of the pandemic.

Your luxury guest has changed. Are you still on the same page?

How well do you know your guests? Are you still giving them exactly what they want? Or are you sticking with the same methods you’ve used for years?

There is comfort in sticking with the old ways, and why would they still not work? Well, because your guests’ priorities have changed drastically in the last year and what they want now will be different from just a few short months ago.

In order to deliver the luxury service you promise, you need to be on the same page.

Spotlight On Sara Masterson, President of Olympia Hotel Management

Women’s History Month is a reminder that more women are needed in the top echelons of the hotel industry. Women held just 12 percent of hospitality industry leadership positions in 2019, according to the “2020 Women in Hospitality Industry Leadership” report from the Castell Project, a nonprofit organization dedicated to accelerating the careers of women professionals in hospitality.

4 Ways Hotel Technology Can Create a Luxury Guest Experience

The way guests view luxury travel is changing. Travelers are looking for greater control over their guest experience, and one way to offer that is through technology. Leveraging technology is a simple, future-proof way for any hotel to create a luxury guest experience.

Keys to Reactivate the Hospitality Industry

It has been proven that the massive contagion that people have suffered at the beginning of this year, has to do with the relaxation of the social distance due to the festivities, a reduced use of masks, the aggressiveness of a mutating virus, cold weather and its complications, the generalized decrease of the human immune system in winter, and finally, the weak or ineffectual actions of governments to control the pandemic.

SPOTLIGHT ON Sanjiv Hulugalle – Vice President & General Manager – Mauna Lani, Auberge Resorts Collection

Sanjiv talks about the resort’s $200M renovation and how the destination is the perfect vacation getaway to socially distance and unwind after a long hard year. They are gearing up for group business later in the year with innovative programs to make conferences and meetings successful.