Luxury operators spend countless hours personalizing their services so guests can leave with a memorable experience – from the perfect lighting in every room to the chocolates on guests’ pillows.
As Chairman and CEO of Playa Hotels & Resorts, Bruce Wardinski has built a growing portfolio of resorts in the most coveted resort destinations
Everyone enjoys being appreciated. Giving gifts to guests supports your relationship with them. A good gift offers them what they value and leads to brand loyalty as well as word-of-mouth marketing.
Having been confined to their homes for more than a year, it is no surprise that people are eager to return to your property. Your guests are returning with a renewed appreciation for the guest experience and new expectations of what that experience entails.
Many hoteliers find themselves asking why are they still using legacy systems when they know they’re not moving forward with technology. The answer is simple, it’s hard (and most of the time expensive) to make a huge shift in technology. When you think of all the steps involved in transitioning, in addition to the possibility of it disrupting your daily business, the task can be daunting.
When it comes to meetings and conferences, value is in the eye of the beholder. This is one of
the reasons that if not thoughtfully planned and implemented, hybrid events — those that bring
together in-person and remote attendees — can create highly uneven experiences, depending on whether an attendee is in-person or remote.
As technology innovations lead the way out of the pandemic, David Goldstone tells us how their strategy made them stronger and more customer-focused, while introducing new tech services and solutions that will add to the guest experience.
Each hotel has its own unique needs around customer data. A hotel uses various technologies for marketing, operations revenue, sales, and guest experience depending on its location, market segment, brand affiliation, and target guest.
Research has shown that the tourism sector will become increasingly hypercompetitive after the COVID-19 pandemic. Therefore, consistent promotion with a marketing mix is a realistic and fresh approach to achieve tourism goals.
Necker Island has recently completed a full renovation after the destruction of hurricane Irma and is ready to bounce back after the pandemic with safety protocols and a dream destination folks have been looking forward to after a long hard year.
The world is being adversely impacted by the unprecedented health crisis – Covid19 and organizations are exercising extreme caution with regards to the health and safety of their employees and stakeholders.
You might have heard “when things return to normal…” thrown around a lot the last year. And while there are varying opinions on whether returning to “the way things were” is a good or bad thing, that’s not the point.
For any enquiries email us at info@theilha.com or phone us at +1 561-203-0855
