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WEBINAR: How Technology Can Elevate the Guest Journey

First-party data is the information your guest entrusts to you and helps you build an authentic relationship with them based on interactions with your brand across numerous consumer touchpoints. Learn how you can access the true value of this data and consolidate your systems to enhance guest experience and create memorable moments in valuable ways.

Michael Bennett, CMO at Cendyn and Olivier Jolidon, Global Director CRM & Business Intelligence of AMAN Resorts will discuss the importance of first-party data and how leveraging the right technology across the entire guest journey can help hoteliers consolidate their systems to enhance the guest experience and create memorable moments at every touchpoint.

Sponsored By


Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe.

Moderated By Gabriela Talpa

Director Of Distribution at Nobu Hotels & Director of Revenue Management

Nobu Hotel Shoreditch


Michael Bennett

Olivier Jolidon
Global Director CRM & Business Intelligence

East Coast Chapter Open House

JOIN US FOR Cocktails, Connections and Networking

The International Luxury Hotel Association is holding an in-person open house for potential members to meet our leadership and discover the ILHA.

June 10th, 2021 at 5 – 8pm at the Dubliner at the Phoenix Park Hotel, Washington D.C.

  • Open to anyone working in or with the luxury hospitality industry.
  • Event limited to 50 people
  • Donations are optional where proceeds go to ServiceSource a non-profit supporting industry workers and you can win a hotel stay

Keeping What’s Closest Cleanest: Establishing the Premier Cleanliness Standard in Hospitality

Applied Silver’s SilvaClean technology uses natural antimicrobial silver to provide continuous protection on soft surfaces and sets the new standard of cleanliness in hospitality. Learn about the infection risks associated with soft surfaces and the importance of having a holistic cleanliness and hygiene program in this webinar hosted by the Hotel Council of San Francisco.

Navigating Today’s Hotel Financing & Transaction Environment

The International Luxury Hotel Association (ILHA) hosted its second in a series of timely and topical webinars, hosted by the NorthEast Chapter, with Navigating Today’s Hotel Financing & Transaction Environment.

The Reopening and Recovery of Hotels

Reopening costs are not as high as pre-opening costs, especially if you are able to bring the same staff back after furlough, though both Romy and Prem agreed that additional training would be needed to deal with COVID-19 related procedures as well as PPP inventory. They would also have to look at contactless check in and keyless entry across all hotels.