In the pursuit of delivering an unforgettable hotel experience, it is paramount to prioritize the comfort and luxury of bathrobes, towels, and bed linens. Elevate your guests’ satisfaction with these expert tips to ensure excellence at every touchpoint.
When it comes to bathrobes and towels, opt for top-notch materials like Turkish cotton or Modal fiber, renowned for their superior softness, durability, and absorbency. Select plush bathrobes with a cozy lining and a comfortable fit, offering a range of sizes to accommodate different body types. Similarly, provide thick and absorbent towels with a high GSM rating, ensuring a variety of sizes to cater to your guests’ needs.
Creating a clean and luxurious ambiance is effortlessly achieved through a refined white color scheme. Personalize the bathrobes and towels with your hotel logo or even guests’ initials, adding a touch of sophistication and exclusivity to their stay. Proper maintenance is key; diligently follow the manufacturer’s instructions for washing and drying, and promptly replace any worn-out items to maintain the desired level of quality.
To further enhance convenience and comfort, keep extra sets of bathrobes, towels, and bed linens readily available in guest rooms. Elevate the sleeping experience with high-quality bed linens boasting a thread count of at least 300, and consider offering hypoallergenic options for guests with sensitivities.
It’s the little details that make a lasting impression. Take the time to neatly fold towels and robes, and consider a thoughtful welcome gesture such as pillow mints or chocolates. Include a card highlighting the exceptional quality of the textiles, emphasizing the attention to detail and commitment to guest satisfaction.
Continuously seek feedback from your guests to understand their preferences and identify areas for improvement. By staying attuned to their needs and expectations, you can make necessary adjustments and deliver an experience that exceeds their highest standards.
Remember, the provision of high-quality bathrobes, towels, and bed linens is more than just about material possessions – it’s about creating a truly exceptional guest experience. By paying meticulous attention to detail, adding personalized touches, and providing exceptional service, you will leave a lasting impression and elevate your luxury hotel to new heights.
Find out more about Boca Terry here.
Bruce Cohen: BS degree – American University 1971
Edward Cohen: BA degree – Philadelphia College of Textiles and Science 1975
BOCA TERRY was stared in 1996 by Edward and Bruce Cohen. Two brothers that are third generation garment manufacturers. They have taken the concepts so important to the garment industry to the hospitality business – customer service, timely deliveries, quality, and value.
Both Edward and Bruce have over 75 years’ experience designing, sourcing, manufacturing, and marketing in the garment manufacturing business when Boca Terry was started.
Edward Cohen’s primary responsibilities are finance, distribution, and sourcing.
Bruce Cohen’s primary responsibilities are sales and sourcing.
Bruce Cohen, Principal, Boca Terry