ILHA EMEA Chapter
Meet with and learn from colleagues in the European luxury hospitality industry by joining our EMEA Chapter.
Meet with and learn from colleagues in the European luxury hospitality industry by joining our EMEA Chapter.
EU Chapter
The ongoing Covid-19 crisis had strenuous effects on hotel operations. In the face of this challenge, hoteliers have adapted and created many ingenious responses to make the situation more manageable.
COVID-19 introduced the hotel industry to a lot of uncertainties for the future. It also revealed several weak spots and high-risk areas within hotel management agreements (HMA’s).
As we enter Q3, there is no question that the COVID-19 pandemic has significantly impacted businesses worldwide. Hospitality has already been singled out as having notably suffered from travel restrictions and lockdowns, but one could argue that meetings and events have it the worst.
Balance Sheets deserve more attention and are an often-overlooked financial statement. While it is the Operator’s responsibility to ensure accuracy, the simple fact that it isn’t tied to management fees means there is often little effort going into keeping it accurate.
With the advent of the ‘new normal’, hotel owners and operators must begin considering the various financial and operational scenarios in their forecasts extending into 2021. Accurate forecasting is notoriously tricky, even in “business as usual” scenarios.
We will be discussing the latest trends in wellness in the luxury segment, relating to teams as well as guests, including: The importance of wellness in your team – the theory of reciprocity, committing to wellness values, the use of AI in wellness and from couch to sun lounger – the move of therapies such as hypnotherapy into wellness
Massage your message: How to make the most of PR and communication – presented by the EU Chapter.
Who should pay for changes? Owners, who are motivated by fears of stranded assets, or the guest?
Will non compliance affect capital flow?
Will ESG compliance be the new luxury?
Ways to be compliant while keeping IRR in mind.
How are governments helping?
TOPICS:
1. The role of government in Portugal’s evolution
2. Increasing luxury demand – and what people want
3. The role of the brands. Do they add value, and do they attract global guests?
4. Investors – who are they, and what are they drawn to?
5. How to accelerate ADR growth
The International Luxury Hotel Association’s European Chapter discusses game changes in the revenue management world with a data-focused overview of hotel performance by Michael Grove, Chief Operating Officer, HotStats.
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