One thing’s for sure: The hospitality industry is back in action. But as exciting as this resurgence is, it has created significant competition among hotels. So as tourism, travel and vacations peak in demand, properties must stand out and provide exceptional, personalized service from check-in to the final key return.
And sure, beautiful facilities, five-star dining and hospitable employees greeting guests wherever they go play a part in this, but you know that a fair share of things go on behind the scenes to create that stellar guest experience. From taking reservations 24/7 to keeping up with quick-selling inventory, back-office operations are crucial to successfully running a hotel. When they lack efficiency, you and your staff spend more time in front of a screen instead of giving guests the high-quality experience that will keep them coming back.
One aspect of hotel operations that can streamline various hotel management processes? A robust, cloud-based point of sale (POS) system — and especially one that integrates with your property management system (PMS).
In this article, we’ll dive into what that means, plus we’ll share tips for picking the right point of sale for your hotel.