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Editor's Pick

SPOTLIGHT ON Bruce Rohr, Vice President & Global Brand Leader, JW Marriott

In a recent conversation with the ILHA, Bruce Rohr shared his profound early experiences that ignited his passion for hospitality, his sources of inspiration drawn from extensive travel, and how these experiences have shaped his approach to creating exceptional guest experiences. This interview offers valuable insights into the evolving landscape of luxury hospitality and the importance of mindfulness in delivering exceptional guest satisfaction.

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Inside Look

Hoteliers Creating Change

SPOTLIGHT ON Alexander Schneider, President Hotel Division, Nikki Beach Worldwide

Alexander Schneider is leading a distinctive and innovative approach to luxury hospitality, discussing the brand’s unique vision, strategies for delivering exceptional guest experiences, talent acquisition, and management practices, and the crucial role of sustainability and environmental responsibility in their operations. 

SPOTLIGHT ON Jan Shaw, Area Director of Revenue Management, Thompson and tommie Austin

With eight years of experience in the market, Jan shares her insights on setting room rates and determining pricing strategies for the Thompson Hotel. She also discusses recent changes in revenue management strategies in response to market conditions and how her team works with other departments within the hotel to align revenue management strategies with broader business goals.

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WorldVue Retrofit Property Technology Solutions for Luxury Hotels

WorldVue designs retrofit infrastructure solutions at the total lowest cost of ownership for luxury and historic hotels. Experienced in the customized design and wiring process, WorldVue reviews as-built drawings to design a custom solution to accommodate the building’s unique, pre-existing structure.  

Business Lounge Patrons, trade show exhibitors, and Employees Alike Will Love This Upgrade: Anytime Postage Self-Service Shipping Kiosk Is An Efficient Digital Solution

Visitors will no longer need to wait for regular post office hours or to find a nearby shipping location, especially for any visitor who finishes work late in the evening or early in the morning. They can simply bring their package or mail item to the Anytime Postage kiosk, quickly weigh it, and print out the label. 

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Innovation

What's Next? Guest Experience

Here’s How to Build Buyer Personas (and Why You Need Them)

You’ve probably heard that term floating around a lot, but do you actually know what a buyer persona is, how it’s constructed, and why it’s an important element of a smart marketing campaign? If you’re familiar with the concept but fuzzy on the details, pull up a chair. Let’s dig in

Marriott Hotels and Manchester United’s Reimagined “Suite of Dreams” Revives the Magic of the ‘90s and the Club’s Historic Treble-Winning Season

Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, evolves its partnership with Manchester United to unveil a reimagined Marriott Hotels “Suite of Dreams” at Old Trafford. This curated suite experience will celebrate the heart of cultural and football greatness, transporting fans back to an era that marked the beginning of Manchester United’s modern-day dominance.

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Living a Luxury Lifestyle

Here’s How to Build Buyer Personas (and Why You Need Them)

You’ve probably heard that term floating around a lot, but do you actually know what a buyer persona is, how it’s constructed, and why it’s an important element of a smart marketing campaign? If you’re familiar with the concept but fuzzy on the details, pull up a chair. Let’s dig in

Who Are You? Developing a Powerful Story for Your Luxury Brand

Your brand story is the secret sauce that sets your business apart from others in your category or industry, so it’s crucial to develop a narrative that helps you connect with your target audience through shared values and emotional bonds. Every luxury brand story is bespoke, but here are some common threads that can help you build a strong foundation.

Marriott Hotels and Manchester United’s Reimagined “Suite of Dreams” Revives the Magic of the ‘90s and the Club’s Historic Treble-Winning Season

Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, evolves its partnership with Manchester United to unveil a reimagined Marriott Hotels “Suite of Dreams” at Old Trafford. This curated suite experience will celebrate the heart of cultural and football greatness, transporting fans back to an era that marked the beginning of Manchester United’s modern-day dominance.

2024 Global Hotels Outlook

Resurgent international travel is expected to further boost worldwide hotel demand this year. While the Americas region is seeing a strong recovery for the hotel sector, improvement has been more modest in Europe and Asia-Pacific. In the articlee we review our key predictions for the hotel sector this year.

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Watch sessions and webinars featuring the most influential and innovative leaders in luxury hospitality. Learn best practices that will help your organization recover faster.

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Top stories on news, trends, & innovations in luxury hospitality. See how leaders in the industry are driving recovery and get inspired!

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