Glowing.io is the leading, USA-based, enterprise guest messaging platform servicing some of the world’s leading hospitality brands. Glowing.io has defined the new evolution of guest engagement and messaging with “contextual messaging.” Contextual messaging allows brands, and the right person at the brand, to communicate at the right moment to one, a group or all guests, across different popular messaging platforms in any language. Glowing.io helps capture would-be lost revenue, improve operational efficiencies, drive customer satisfaction and customer engagement. Leading, globally recognized brands turn to Glowing.io to deliver next-generation contextual messaging.
The International Luxury Hotel Association sat down with Jasen Lew to discuss his vision for the future of guest engagement, communication, and messaging in luxury hospitality, and how Glowing.io can support each hotel’s unique goals.
By Sharon Hirschowitz • 22 July 2022