Robert delivers an intimate knowledge of the hospitality industry and the underlying solution-based approaches necessary to lead. An engaging speaker, brand coach, advisor, and thought leader, Robert’s clients trust him for his proven track record in improving customer perception, employee loyalty, and shareholder value.
Robert’s diverse and accomplished background provides initiative-based solutions for improving key messaging and customer loyalty. Leveraging technology as well as the latest training techniques, Robert is able to extend customer service through concise communication with property owners, executive management, and internal operations teams.
As Founder and CEO of HospitalityRenu, Robert leverages decades of operational, technical, and customer service experience to help luxury hotels and individual property owners improve customer acquisition, key-messaging retention, and long-term brand loyalty.