The International Luxury Hotel Association

The high-powered conference included immersive and engaging elements to help elevate its programming even further. Encore served as the strategic production partner, enhancing the event’s impact with a high level of execution. The team transformed the stage with a striking LED wall that reinforced the speakers’ messaging and enabled greater audience engagement during each panel via its Chime Live app, which connected in-person and virtual participants with opportunities to network, watch sessions, and learn more about the featured speakers and products.

Customer service, programming and setting your brand apart from the noise are imperative to creating a successful message. Colin Cowie talks about the return of celebrations and his latest book, The Gold Standard: Giving your Customers What They Didn’t Know They Wanted.

Fairmont Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. One of the oldest hotels in Victoria and a National Historic Site built in 1908, this grand dame is an alluring blend of classic and contemporary, vintage and cutting-edge.

A positive view of the return of leisure travel as Europe still battles the pandemic and unpredictable markets. However, it is clear that although consumer behavior has changed, there is strong demand as soon as it is possible to travel.

Anguilla has been protected from COVID by creating a bubble and closing their borders. While this held the pandemic at bay it has consequences for the travel industry. Diego Angarita tells us how they have weathered the storm and are positive for the future.

Hilton launched their CleanStay this summer and has focused on meeting the ever-changing needs of their guests, introducing WorkSpaces by Hilton for those that need a quiet alternative to home. Nils-Arne also talks about exciting new projects in the pipeline and the long term influence the pandemic will have on luxury travel.

A glimpse of the Dream Hotel & Residences, Doha, Qatar, concept and the story behind the culinary superstar playing a senior role in making it happen.

Vishal patel
Shares how sensei has created a
Personalized
Approach to caring for their guests’ healthcare interests with a science
Backed research
And data approach.

A glimpse to the future as WorldHotels creates unique and meaningful experiences for their guests, identifying seven different types of travelers where every individual’s story is heard.

Niamh tells us how Rosewood has prioritized the shifting needs of guests, creating virtual support programs, wellness sabbaticals interwoven with workcations, and a 24-hour intensive immersion program designed to reset one’s circadian rhythm and promote sleep.

Talking trends, sustainability and wellness and preparing for the year ahead.

Staying safe and following the CDC and WHO guidelines, along with those of the CIty of Chicago and State of Illinois, have allowed the Kimpton Gray to stay open and still tap into their creativity.

Virtual conference, real prize winners! The ILHA is enormously grateful
to our generous sponsors who not only made the event possible but also fun.

Mia talks about gaining the consumer’s trust and seizing the opportunity to reimagine your hotel wellness offerings to offer a personalized experience that meets everyone’s desires while also ensuring ROI.

Guests are invited to participate in the projects, to contribute their time and expertise or even to simply donate.

Feisal gives an indepth look at how Hilton has been rising to the challenges of the pandemic, the policies and procedures they have put in place to make their guests and staff feel safe as well as their Hilton EventReady program for event planners.

Le Barthélemy Hotel & Spa’s personalised service is exemplified through Guest Experience Manager Michael Ferreira.

Roxie will be doing a sound healing meditative experience at the International Luxury Hotel Association’s INSPIRE2020 Conference. She tells us about the roots of her practice and how she is sharing her art with hotels and her virtual audience.

It has been a challenging year for the hotel industry but also the opportunity to stand strong as a brand and respond with grace and compassion.

Insight into their decision to close during the height of the pandemic and preparation for reopening early 2021.

It is inspiring to see such a dynamic and purposeful approach to a catastrophic event. Sebastien talks about Chef Daniel’s generosity towards his team and first responders as his restaurants closed. He also outlines their plan for the future, with safety a priority and innovative ideas to keep guests entertained.

Elizabeth Blau, Founder & CEO of Blau+Associates moderated the International Luxury Hotel Association’s webinar on The Future of F&B, with panelists Santi Rodriguez, Operations Director, Nobu Hotels, Sebastien Silvestri, CEO, Dinex, Steven Kamali, Founder, Hospitality House, and Daniel Hostettler, President, Relais & Châteaux, North America & Group Managing Director, OHM Collection.

I recently visited the Camden Harbour Inn, a graceful Relais & Châteaux property in Camden, Maine, with a history dating back to the 1800’s when the inn was a popular destination for both travelers and nobility to visit over the summer, arriving by steamboat to enjoy the invigorating sea air, walks along the unspoiled coastline and unparalleled views.

The International Luxury Hotel Association (ILHA) hosted its second in a series of timely and topical webinars, hosted by the NorthEast Chapter, with Navigating Today’s Hotel Financing & Transaction Environment.

Reopening costs are not as high as pre-opening costs, especially if you are able to bring the same staff back after furlough, though both Romy and Prem agreed that additional training would be needed to deal with COVID-19 related procedures as well as PPP inventory. They would also have to look at contactless check in and keyless entry across all hotels.

The International Luxury Hotel Association’s NorthEast Chapter webinar series on the recovery of luxury hotels