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Q&A: Juan Losada, General Manager, Regent Phu Quoc

By Adriana Jochelson
7 June 2022
6 min read
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Can you tell us about Regent Phu Quoc’s opening in Vietnam and what guests can expect at the newest Halo property in the Regent brand?


Regent Phu Quoc is the first Regent resort opening since the brand’s acquisition by IHG Hotels & Resorts in 2018, following the opening of Regent Shanghai in 2020 and the reopening of Regent Chongqing in 2021 after a refurbishment. It is set to continue the remarkable rebirth of a legendary brand that aims to retake its crown as an ultra-luxury hotel pioneer.
In the first year of opening, we aim to set new luxury benchmarks through exceptional Vietnamese hospitality and guest experiences. Regent Phu Quoc will surely be a brand-defining resort in Vietnam and South East Asia and it will deliver a truly captivating interpretation of the Regent experience, marrying the calming, the imaginative and the extravagant.

Juan Losada, General Manager of the new Regent Phu Quoc.

What guests can expect?


An all-suites and villas resort, generously sized with Suites starting from 80 sqm in size and the largest Villa at 1410 sqm in size. All our villas feature a private deck and an infinity pool. Inspired by a key feature in the Vietnamese vernacular known as Gian Nha, our Villas showcase
individual spaces that create transition and different experiences within the same Villa. Guests can experience the brand’s distinctive new hallmarks at Regent Phu Quoc, from The Regent Experience Agent, which elevates guest relations to new heights with a meticulous curation of guest experiences. With Compliments hallmark was designed to eliminate the “nickel and diming” annoyance that is often associated with the hospitality industry and other luxury services. This hallmark introduces a new standard in luxury hospitality where we remove the small surcharges by offering complimentary services. Personal Havens offer beautifully inviting spaces in the breath-taking outdoors or an intimate corner in the guest room. From the oasis bath experience enhanced by sensory bath menus in every suite and villa, to private cabanas programmed with a tailored dining experience, these spaces are as much moments in time as they are sublime physical spaces.

The Spa at Regent Phu Quoc offers a curated approach of contemporary and traditional treatments that go beyond the ordinary. A thoughtful blend of high-touch, high frequency and high-energy defines a wellness experience that is carefully crafted to individual needs of our guests.
The Spa at Regent Phu Quoc incorporates and partners with renowned spa brands and products, such as Bastien Gonzales Mani:Pedi Studio , a facial suite by Biologique Recherche, innovative Spa beds and locally produced organic essential oils created by Hanoi based French Perfumer Laurent Servac.

What were the challenges of opening a new property during the pandemic?


• We saw this period as an opportunity to further strengthen the skills and knowledge of all employees through multiple training sessions, workshops and team building activities
• We observed that the domestic tourism market was thriving and that and that Phu Quoc was a popular destination for visitors.
• The most challenging phase had to be when Covid restrictions were its peak. We had to pivot and work very closely with the local authorities, partners, suppliers and our team to ensure that work was continuing, and also to ensure that it was done in a safe manner.
Safety and hygiene was – and continues to be – our utmost priority for our team members, partners and guests

Can you tell us about your Food and Beverage program? From Asian to Beach club cocktails and tea with a tea master. Tell us more!

Inspiring guests through taste, sight, smell, sound and touch, Regent Phu Quoc restaurants & bars celebrate the vibrancy of local tastes and emerging talents through music, scent and art.
They create experiences that encourage guests to feel present and immersed in the moment through their innovative approach and focus on reinvention. Each guest can select from an exclusive and bespoke range of curated experiences, allowing them to discover culinary and cultural tastes. From traditional local fare to innovative and inspiring from Regent Phu Quoc’s “Taste Gallery”. Six curated venues offer multi-sensorial experiences, celebrating the world of gastronomy.

Oku, an enchanting Franco-Japanese Salon de Boeuf. Serving the finest cuts of beef, and the freshest locally sourced sushi at the Omakase counter.
Rice Market, takes you on a culinary journey from Southern Vietnam heading north beyond the border to China to explore the rich gastronomic history that binds these distinct nations and celebrate the humble rice and noodles. Ocean Club, a Mediterranean-inspired day-to-night lifestyle beachfront venue with an infinity beach pool, featuring rum-inspired cocktails, and live in-house DJ.
Lobby Lounge, The Lobby Lounge showcases daily activations, offering beverage specialties that transform together with the time of the day.
Bar Jade, a speakeasy for fine artisanal spirits and crafted cocktails mixed with fresh local herbs, where the team paints outside the canvas in liquid expressions.
Fu Bar, an exclusive sky pool terrace & bar specializing in gin-focused cocktails and inspired local bites.

We see you are a wedding destination as well! What would you offer in terms of weddings?


Phu Quoc Island also known as ‘Pearl Paradise Island (“đảo ngọc”) by the Vietnamese, is famous for its beautiful beaches where warm, turquoise waters lap against the beautiful white sand. 50% of Phu Quoc Island is a designated UNESCO – World Biosphere Reserve and two- thirds of the island covered in tropical forests.

Phu Quoc Island has grown in terms of luxury tourism in the past ten years with an increased presence of luxury brands and experiences as part of its tourism offerings, and greater investment in infrastructure development on the Island. In the new post pandemic era, the emphasis on privacy and luxury has attained an even greater significance and the appeal of Phu Quoc as an island tucked away adds to its attraction as a tourist destination. For all these reasons, we believe Phu Quoc reunites all the conditions to introduce Regent in Vietnam.


Regent Phu Quoc’s offers in terms of weddings:
• Sun-kissed beach wedding with Al Fresco style and personalized décor
• A Catamaran Moments of celebration – Intimate Weddings Aboard a Catamaran
• Luxury in-door wedding in our Regent Ballroom and Regent Salon that can accommodate up to 300 guests
• Gourmet catering service and dedicated Events & Wedding planning team