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SPOTLIGHT ON Nicolas Ilickovic, General Manager, Amanpuri, Thailand

By Sharon Hirschowitz, Global Head of Media & Communications for The International Luxury Hotel Association
9 September 2020
2 min read
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Nicolas talks about how his staff are prepared to provide exemplary service while following new safety protocols, and the Integrated Medical Immune Support Immersion at their Holistic Wellness Centre, led by highly trained physicians.

How are you working with your staff to prepare them for new safety measures?
Before we reopened, we worked with all our staff to train them in the new procedures from how room service should now be served to the protocols set out for therapists in our Holistic Wellness Centre. The ability to have this period of time to walk through the new guidelines was invaluable and meant that all staff were comfortable with the new normal when our guests arrived.

What initiatives do you have in place for guests who are wanting to spend time enjoying your property?
We know that there is now more than ever a demand for wellness travel and as a result we have introduced an Integrated Medical Immune Support Immersion at our Holistic Wellness Centre. The five-night programme designed and led by expert physicians who have selected therapies supported by medical literature to contribute to improved immune defence.

In addition to an increased demand for wellness, our guests are also looking for private dining experiences. An example of this is the spacious floating platform just off Amanpuri’s private beach where guests can enjoy sunset cocktails and dinner under the stars with a private butler looking after their every need.

How are you engaging with your guests along the travel journey?
We know that some guests are apprehensive about travelling again so we want to make every guest feel comfortable from start to finish. We share a list of Amanpuri’s health and safety procedures prior to each visit, such as taking contactless temperature checks on arrival, so they are aware of any changes in our operations. We are lucky to have trust in our brand from guests and with the knowledge that we are doing everything to protect them and our staff’s safety, they can feel comfortable to enjoy their stay worry-free.

How are you managing a more contact-free front desk?
At Amanpuri and brand wide, we have always offered in-room check-in rather than at a front desk or reception. We make sure that we receive all the necessary details from the guests prior to arrival so that the check-in process is as short and contact-less as possible.