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SPOTLIGHT ON Sunny Joseph, Fairmont Olympic General Manager

10 March 2021
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Sunny talks about their recent restoration that preserved the historic and architectural foundation of the property, their treasured The Georgian Restaurant and the importance of empathy in leading during a pandemic.

Can you tell us about your exciting new culinary experience?
The Fairmont Olympic Hotel is currently undergoing a grand restoration of all social spaces which will roll out in 2021. This historic project will not only showcase a fully transformed lobby experience and modern classic bar but will debut a signature dining experience. This new culinary flagship will reflect the evolution of the hotel’s beloved The Georgian Restaurant, honoring its soaring classical framework yet punctuated by bold shapes, surprising contours and a new approach to lighting. More exciting details to come as we unveil these new spaces that promise to deliver a new vision of Seattle luxury.

What protocols have you put in place so that guests can enjoy themselves and still feel safe?
Our top priority continues to be the safety, care and wellbeing of the Fairmont Olympic family. At each touchpoint along the journey throughout the hotel, extensive measures are being taken to protect guests and employees.
The new operational standards were developed and vetted by a team of experts and are validated under parent company Accor’s new global ALLSAFE Cleanliness label. For full information, please visit ALLSafeandWell.com and ALLMeetWell.com.

How have you incorporated the history of the hotel into the hotel’s grand restoration?
All teams involved in the restoration of the hotel were committed to the preservation of the historic and architectural foundation of the property. Historical elements such as the American Oak woodwork, pillars, and iron stair railings remain intact and seven ornate chandeliers original to the building remain. Additionally, the revitalization project uncovered original pieces, including some of the original terrazzo and marble flooring that were restored back to their original splendor.

What leadership skills are important in a crisis like the pandemic?
During a crisis such as the ongoing COVID-19 pandemic, it is critically important to lead with empathy, authenticity, and with the health and well-being of your team top of mind. People respond more positively to the known than the unknown, so it’s imperative to have openness and candor – always. We’re all navigating this for the first time, and to forge a path to recovery will require not an individual, but a team, so instilling trust in them to provide recommendations and adjust strategies in a shifting landscape is paramount. I’m a firm believer that a leader is only as strong as their team, and an empowered team is a more effective team.