Amenities

HOME > Latest News >

Bringing Customers Back in 2021 and Beyond

We have all suffered through the pandemic. The question is, what are your priorities and how can you regain the customers that you have lost due to travel restrictions? Market Mapping plus is a direct marketing firm based on Grand Rapids Michigan. The key is to build a prospect database that wants to visit your property.

Comfort and Confidence: the New Guest Sleep Standard

In the wake of the Covid19 pandemic, the entire hospitality industry put numerous cleaning protocols in place to reassure travelers that when they return to travel, they can expect a clean and positive experience. As a leader in hospitality bedding, we were committed to be part of the industry’s recovery.

(Contactless) Keys To Reactivate The Hospitality Industry

It has been proven that the massive contagion that people have suffered at the beginning of this year, has to do with the relaxation of the social distance due to the festivities, a reduced use of masks, the aggressiveness of a mutating virus, cold weather and its complications, the generalized decrease of the human immune system in winter, and finally, the weak or ineffectual actions of governments to control the pandemic.

LEVEL UP with ANTIMICROBIAL SOFT SURFACES

As we look at the future of travel, there are a few trends from the pandemic that we hope will fade-think chatbots checking you in and robots delivering items to the room. However, some things will not go away, like the expectation that staff will still have to wear masks even after guest mask mandates are over, and that hotels will be held to the same or better levels of cleanliness and hygiene as during the pandemic.

Camden Harbour Inn, Creating Special Moments in Time

I recently visited the Camden Harbour Inn, a graceful Relais & Châteaux property in Camden, Maine, with a history dating back to the 1800’s when the inn was a popular destination for both travelers and nobility to visit over the summer, arriving by steamboat to enjoy the invigorating sea air, walks along the unspoiled coastline and unparalleled views.