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Coco Collection selects Cendyn to power their CRM and loyalty programs

Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, is excited to announce Coco Collection has selected Cendyn to power their CRM and loyalty program across the Collection’s portfolio of boutique luxury resorts in the Maldives.

SPOTLIGHT ON Patrick Huey, Vice President, Spa & Retail, Montage International and Chairman of the Board, ISPA

Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.

WEBINAR: How Technology Can Elevate the Guest Journey

First-party data is the information your guest entrusts to you and helps you build an authentic relationship with them based on interactions with your brand across numerous consumer touchpoints. Learn how you can access the true value of this data and consolidate your systems to enhance guest experience and create memorable moments in valuable ways.

Michael Bennett, CMO at Cendyn and Olivier Jolidon, Global Director CRM & Business Intelligence of AMAN Resorts will discuss the importance of first-party data and how leveraging the right technology across the entire guest journey can help hoteliers consolidate their systems to enhance the guest experience and create memorable moments at every touchpoint.

Sponsored By


Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe.

Moderated By Gabriela Talpa

Director Of Distribution at Nobu Hotels & Director of Revenue Management

Nobu Hotel Shoreditch


Michael Bennett

Olivier Jolidon
Global Director CRM & Business Intelligence

East Coast Chapter Open House

JOIN US FOR Cocktails, Connections and Networking

The International Luxury Hotel Association is holding an in-person open house for potential members to meet our leadership and discover the ILHA.

June 10th, 2021 at 5 – 8pm at the Dubliner at the Phoenix Park Hotel, Washington D.C.

  • Open to anyone working in or with the luxury hospitality industry.
  • Event limited to 50 people
  • Donations are optional where proceeds go to ServiceSource a non-profit supporting industry workers and you can win a hotel stay

The Latest Digital Approaches to Hotel Revenue Recovery, Opportunity Maximization, and Business Optimization

The future state of travel, with all of its unknowns, entails an unpaved path forward for the hospitality industry. This uncertainty also presents the opportunity for us to look holistically at our hotel business.