Driving Revenue Beyond the Hotel Room
Luxury hotels are offering exclusive packages to a new segment of high-spending day guests
Guest Experience
Most Used Messaging Apps By Hotel Guests in 2022
In our age of hyper-communication and hyper-connectivity, it is hard to imagine our lives without the convenience of instant messaging communication.
Post-Pandemic Meeting and Event Trends
Feeling optimistic about group business? You should. Events are roaring back. But they won’t look the same as they did in 2019. Here’s what you need to know now.
Singita Announces Conservation and Community Experiences for 2022
In 2022, Singita will launch a new roster of Conservation and Community Experiences across all lodges
Marriott International Hosts THE EXCHANGE Customer Conference in New York City With a Powerful Community of Industry Leaders to Celebrate the Continued Return of in-person Meetings and Events
Association Masters & Corporate Customer Conference Showcased Innovation and Emerging Trends Rejuvenating Demand for Meetings and Events
The Comprehensive Guide to Providing a Great Guest Experience
Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property.
Q&A: Juan Losada, General Manager, Regent Phu Quoc
Regent Phu Quoc is the first Regent resort opening since the brand’s acquisition by IHG Hotels & Resorts in 2018, following the opening of Regent Shanghai in 2020 and the reopening of Regent Chongqing in 2021 after a refurbishment.
The underrated key to creating a unique guest experience? Entertainment.
For many consumers, 2022 marks the first time they are booking travel since the pandemic began. Hospitality forecasts indicate that as the public becomes more comfortable leaving their homes, demand within the travel industry will reach pre-pandemic levels.
Lord Baltimore Hotel Earns GBAC STAR™ / GHA WellHotel® Accreditation for Medical Travel
Lord Baltimore Hotel has now earned both GBAC STAR™ Facility Accreditation from the Global Biorisk Advisory Council™ (GBAC), a Division of ISSA, and GHA WellHotel® Accreditation for Medical Travel from Global Healthcare Accreditation (GHA). This means the property is the first in the United States to achieve the joint GBAC STAR™ / GHA WellHotel® Accreditation for Medical Travel, ensuring that it complies with cleaning, disinfection, and infection prevention standards, as well as customer experience and safety protocols specific to the needs and expectations of medical travel guests.
Fusion Hotel Group Honors Earth Day Year Round
While eco-initiatives shouldn’t be restricted to one day a year, Earth Day on April 22nd is a reminder that we need to act now – and always – when it comes to the health of the earth. This year’s theme, Invest in Our Planet, highlights how we can step up and each do our part for future generations.
W Hotels Takes a Leading Role in The Celebration of World Pride
W Hotels Will Take The Stage in Support of The World’s Largest Celebration of Diversity and Inclusion at The Sydney Gay and Lesbian Mardi Gras Parade and Australia’s First World Pride 2023
The Future of Guest Sleep
Sleep. It’s one of the last unexplored frontiers. When you think about sleep in the context of what we know from a scientific perspective, we remain very early in the discovery process.
