Meetings & Incentives are Back
After years of Zoom happy hours and virtual office parties, group travel is back in a big way.
Guest Experience
EMBRACING TECHNOLOGY TO CUSTOMIZE GUEST EXPERIENCES
With a significant return of leisure travel expected through the Thanksgiving and winter holidays, many hoteliers are turning to technology to drive revenue while providing a personalized experience to ensure customer satisfaction and loyalty.
How Technology can Take Guest Experience to the Next Level
It’s not new that technology has always played an important role in the hotel industry.
Hilton and Peloton Team Up to Enhance the Travel Wellness Experience
Marking an industry-first partnership, all 5,400 U.S. Hilton-branded hotels to feature Peloton in fitness centers
Driving Revenue Beyond the Hotel Room
Luxury hotels are offering exclusive packages to a new segment of high-spending day guests
Event Planning Made Easier
72% of event planners prefer a single event technology provider. Encore is an industry leading hotel partner with a diverse team of global innovators providing best-in-class creative and production expertise with cutting-edge event technologies and digital solutions.
Most Used Messaging Apps By Hotel Guests in 2022
In our age of hyper-communication and hyper-connectivity, it is hard to imagine our lives without the convenience of instant messaging communication.
Singita Announces Conservation and Community Experiences for 2022
In 2022, Singita will launch a new roster of Conservation and Community Experiences across all lodges
Marriott International Hosts THE EXCHANGE Customer Conference in New York City With a Powerful Community of Industry Leaders to Celebrate the Continued Return of in-person Meetings and Events
Association Masters & Corporate Customer Conference Showcased Innovation and Emerging Trends Rejuvenating Demand for Meetings and Events
The Comprehensive Guide to Providing a Great Guest Experience
Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property.
Q&A: Juan Losada, General Manager, Regent Phu Quoc
Regent Phu Quoc is the first Regent resort opening since the brand’s acquisition by IHG Hotels & Resorts in 2018, following the opening of Regent Shanghai in 2020 and the reopening of Regent Chongqing in 2021 after a refurbishment.
The underrated key to creating a unique guest experience? Entertainment.
For many consumers, 2022 marks the first time they are booking travel since the pandemic began. Hospitality forecasts indicate that as the public becomes more comfortable leaving their homes, demand within the travel industry will reach pre-pandemic levels.
