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SPOTLIGHT ON Dustin Imbesi, Area Director of Sales, Marketing and Events, Thompson and tommie Austin

Dustin Imbesi reveals the strategies that he uses to attract a diverse range of guests and events to the Thompson Hotel in Austin. In a post-COVID world, the hotel’s focus is on providing an overall experience for guests, with non-traditional amenities such as a fourth-floor amenity deck, fitness center, and four culinary offerings on-site.

The Five Principles of Ecotourism

These five principles of ecotourism will help define your hospitality business, giving it not only a distinct brand but a motto and mission you can proudly stand by, making you stand out from the crowd. 

Exceptional Customer Service Defines Luxury Brands

You know that attention to every detail is the rule, not the exception, in the luxury hotel business. From the perfectly soothing scents of the toiletries to the smooth textures of the sheets and towels, you’ve thought of everything. Automated room controls, easy-to-access in-room technology options, and beyond-comfortable furnishings are a must-have for every guest who stays with you.

ILHA Chapter, Conference and Webinar News in luxury hospitality

The International Luxury Hotel Association’s East Coast Chapter recently hosted a meetup at the newly renovated Kimpton Epic Area 31 in Miami, Florida, which was well attended despite the approaching tropical storm. Guests from the luxury hospitality, spa, and wellness industries enjoyed networking, sharing best practices, and new ideas in a beautiful setting with refreshing cocktails and breathtaking views of Miami Beach. 

7 Robotic Solution Trends in Hospitality Industry You May Have Missed!

Hospitality is another industry that has been positively affected by recent technological breakthroughs in the field of robotics. Challenges faced by the hospitality industry, such as labor shortages and increased demands for cleanliness, are being addressed with robotic solutions such as autonomous delivery and cleaning. As technological progress in the robotic industry is accelerating these days, hotel and restaurant business owners should expect new developments in autonomous services coming every year.

ILHA Design Advisory Committee Report

The Design Committee is a think tank that researches trends and innovation in design to promote growth in the luxury hotel industry, environmentally responsible practices, and better understand consumer behavior.

Engaging with Elegance – How to Woo More Guests with Luxury 

In upscale spaces, your guests are more inclined to interact with your brand if it is wrapped in beauty. Ordinary signage and typical gifts just don’t cut it in today’s luxury resorts. Your guests are sophisticated, worldly and used to settings that speak to their refinement and good taste. 

Wellness Tourism Tops $436B. Are You Optimizing Profitability?

Nearly 10 percent of the $4.4 trillion wellness economy is derived from the wellness tourism industry. Is your luxury property getting its share of that revenue?

As part of the recent “INSPIRE 22” event hosted by the International Luxury Hoteliers Association (ILHA), Avendra sponsored a panel discussion to address the topic: “Reinventing Wellness Space to Drive Revenue.” Here’s what our panel of experts had to say.