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SPOTLIGHT ON Elizabeth Andrews, General Manager, The Opus, Westchester

Andrews is a former modern dancer, studying dance at Cornell University and choreographed and performed new works in New York City for many years. Her hospitality career began as a front desk agent at 60 Thompson (now SIXTY SoHo) where she moved her way up the ranks to General Manager over the course of ten years. She has since held General Manager roles at multiple boutique hotel properties where she combines her passions and expertise in luxury hospitality, creativity and art.

SPOTLIGHT ON Arshad Mohan, Director of Revenue at Movenpick Resort, Kuredhivaru Maldives, Accor

The role of revenue management has been transformed as it leads the hotel industry out of the pandemic, alongside technology. Arshad Mohan explores new best practices, changes within consumer relationships, and the need for hotels to control their own distribution network.

SPOTLIGHT ON John O´Sullivan, Regional Vice President and General Manager, Four Seasons Hotels and Resorts

John O’Sullivan talks about real connections with his team and guests that extends to the property and the beauty of Mexico. Their programming has evolved to include outdoor activities, and touchless therapies to soothe the soul and clear energy, extending into a meatless Monday in their Employees’ Cafeteria.

Have you noticed a change in your guest’s behavior towards wellness?
Absolutely, and the change was right from the beginning. Our guests are quite regular with their fitness habits and routines, but being in shape, became essential, and doing it outdoors became a constant request.

How have you adjusted your programming in response to new trends around nature and wellbeing?
Our Spa came up with a new offer: Fitness trails around the grounds of the Resort and Mindful Touchless Treatments which included Guided Meditations, Reiki Sessions and Sound Healing Therapies with Tibetan Bowls. Connection with the world around us, became a present and very honest need for our guests. This energy and matter cleansing also became a common concern around our staff; so, we crafted a plan in collaboration with Leslie Durso our Vegan Chef, and started our Meatless Mondays in our Employees´ Cafeteria, where we all go vegan for a day. The staff´s response to this initiative is a major statement.

How have the last few years challenged your leadership? What have you learned?
Being in Mexico has introduced me to a way of connecting with people at a larger scale and in a very engaging way. Mexicans are very proud of their country, their traditions, their ancestors, and everything around their identity. I organically absorbed that, and then it was integrated to the way I lead: Empowering people in such a way, they make our beautiful property their home. We have succeeded, our Punta Mita Warriors consider our property their very own home. It is very powerful to have this level of ownership around, because that guarantees human connections at a larger scale. In the end that is exactly what we all want: be seen, connect, learn, and be transformed.

How are you inspiring your staff and keeping morale high?
They know I am there for them. They see me around, and I truly engage and start conversations. It may seem unrealistic to you when I say I know them, or when I say I have deep meaningful conversations with them. But it is true, and I like that. Not only that: they know I like that, and I know they like it too. That makes it potent, honest and, occasionally, it is even magical.

Four Seasons

Luxury Hoteliers Magazine on Design, Culture and PR Crisis Management Case Studies

The International Luxury Hotel Association (ILHA) published Luxury Hoteliers magazine featuring a SPOTLIGHT ON interview with Anne Wilkinson, Principal, BAMO, where she talks about two major hotel projects open in October 2020, the Capella Bangkok and the Four Seasons Madrid, along with their design for a Residential show unit and upcoming design for the hotel spaces of the Waldorf Astoria Miami Residences with client PMG.

SPOTLIGHT ON Patrick Huey, Vice President, Spa & Retail, Montage International and Chairman of the Board, ISPA

Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.

Q&A: Vaughn Davis, General Manager, Dream Hollywood

Dream Hotel Group has always been known as a dynamic and vibrant oasis, focusing on a sense of fun and adventure, and Dream Hollywood is no exception. In order to deliver this experience, we have created a nimble operating model with a highly experienced team of hospitality professionals, which has been able to seamlessly transition into the world we all find ourselves in today.

Lessons I’ve Learned Managing a New Resort Amid The Global Pandemic

As my team and I banded together for Alma’s debut on December 29, 2019, we were so proud of the effort we had invested into the 30-hectare resort’s pre-opening, that was years in the making. Our enthusiasm for welcoming our very first guests was unbridled and we were certain 2020 would be the best year of our careers.

Spotlight On Dan McGowan, General Manager, Fairmont Empress

Fairmont Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. One of the oldest hotels in Victoria and a National Historic Site built in 1908, this grand dame is an alluring blend of classic and contemporary, vintage and cutting-edge.

SPOTLIGHT ON Patrick Huey, Vice President, Spa & Retail, Montage International and Chairman of the Board, ISPA

Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.