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9 Alternative Approaches to Wellbeing in Hospitality

The concept of wellbeing is evolving as more and more guests are in need of experiences that support them on an emotional level. As we move beyond the traditional idea of wellness, new opportunities open up for hospitality properties looking to deepen their purpose and sharpen their competitive edge.

SPOTLIGHT ON Elizabeth Andrews, General Manager, The Opus, Westchester

Andrews is a former modern dancer, studying dance at Cornell University and choreographed and performed new works in New York City for many years. Her hospitality career began as a front desk agent at 60 Thompson (now SIXTY SoHo) where she moved her way up the ranks to General Manager over the course of ten years. She has since held General Manager roles at multiple boutique hotel properties where she combines her passions and expertise in luxury hospitality, creativity and art.

SPOTLIGHT ON Arshad Mohan, Director of Revenue at Movenpick Resort, Kuredhivaru Maldives, Accor

The role of revenue management has been transformed as it leads the hotel industry out of the pandemic, alongside technology. Arshad Mohan explores new best practices, changes within consumer relationships, and the need for hotels to control their own distribution network.

SPOTLIGHT ON David Goldstone, Chief Customer Advocate and Senior Vice President, World Cinema

As technology innovations lead the way out of the pandemic, David Goldstone tells us how their strategy made them stronger and more customer-focused, while introducing new tech services and solutions that will add to the guest experience.

SPOTLIGHT ON- Kenton Jones BVI Regional Manager, Virgin Limited Edition

Necker Island has recently completed a full renovation after the destruction of hurricane Irma and is ready to bounce back after the pandemic with safety protocols and a dream destination folks have been looking forward to after a long hard year.

SPOTLIGHT ON Alex Sogno, CEO & Senior Hotel Asset Manager, Global Asset Solutions

As European Chapter Head of the International Luxury hotel Association and founder of Global Asset Solutions, which provides hotel asset management for 50+ hotels worldwide, Alex shares his insight on how to optimize operations and capital efficiencies of hotels to drive revenue and investment returns for owners and investors.

SPOTLIGHT ON Patrick Huey, Vice President, Spa & Retail, Montage International and Chairman of the Board, ISPA

Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.