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SPOTLIGHT ON Russell Kett, Chairman, HVS, London

Russell joined HVS in 1995 and was appointed managing director in 1996, becoming chairman in 2012. He has received a Lifetime Achievement Award from HOSPA, the hospitality professionals’ association, in 2011, and the ‘Hall of Fame’ Lifetime Achievement Award at the Hot.E hotel investment conference in London in 2017. He shares his thoughts on the long term effects of the pandemic and strategies to survive.

SPOTLIGHT ON Gregory Maliassas, Executive Vice President and Chief Operating Officer of Playa Resorts Management

We worked very hard with our hotel teams to be able to ensure that despite the fact that our safety protocols would have been crucial to a successful reopening, the guest experience would not be inferior because of those protocols.