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SPOTLIGHT ON David Goldstone, Chief Customer Advocate and Senior Vice President, World Cinema

As technology innovations lead the way out of the pandemic, David Goldstone tells us how their strategy made them stronger and more customer-focused, while introducing new tech services and solutions that will add to the guest experience.

SPOTLIGHT ON- Kenton Jones BVI Regional Manager, Virgin Limited Edition

Necker Island has recently completed a full renovation after the destruction of hurricane Irma and is ready to bounce back after the pandemic with safety protocols and a dream destination folks have been looking forward to after a long hard year.

SPOTLIGHT ON Alex Sogno, CEO & Senior Hotel Asset Manager, Global Asset Solutions

As European Chapter Head of the International Luxury hotel Association and founder of Global Asset Solutions, which provides hotel asset management for 50+ hotels worldwide, Alex shares his insight on how to optimize operations and capital efficiencies of hotels to drive revenue and investment returns for owners and investors.

SPOTLIGHT ON Patrick Huey, Vice President, Spa & Retail, Montage International and Chairman of the Board, ISPA

Patrick shares his experience dealing with the challenges of the last year and how wellness and mental health are now essential as we emerge out of scarcity and relearn how to connect.

SPOTLIGHT ON Cecilia Hercik, Director of Spa and Wellness, Sea Island

The Spa at Sea Island is a Forbes Five-Star destination resort in Georgia, US that has an award-winning 65,000 square-foot spa and fitness center and is the only resort in the world to have received four Forbes Five-Star awards for 13 consecutive years.

Q&A: Vaughn Davis, General Manager, Dream Hollywood

Dream Hotel Group has always been known as a dynamic and vibrant oasis, focusing on a sense of fun and adventure, and Dream Hollywood is no exception. In order to deliver this experience, we have created a nimble operating model with a highly experienced team of hospitality professionals, which has been able to seamlessly transition into the world we all find ourselves in today.

Lessons I’ve Learned Managing a New Resort Amid The Global Pandemic

As my team and I banded together for Alma’s debut on December 29, 2019, we were so proud of the effort we had invested into the 30-hectare resort’s pre-opening, that was years in the making. Our enthusiasm for welcoming our very first guests was unbridled and we were certain 2020 would be the best year of our careers.

Spotlight On Dan McGowan, General Manager, Fairmont Empress

Fairmont Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. One of the oldest hotels in Victoria and a National Historic Site built in 1908, this grand dame is an alluring blend of classic and contemporary, vintage and cutting-edge.

Hyatt Launches ‘World of Care’ with New Commitments to Advance Diversity, Equity, and Inclusion and Responsible Business Practices

World of Care builds on Hyatt’s more than 60 years of efforts to care for the planet, people, and responsible business, and the launch of this platform provides an opportunity to support key milestones and initiatives for Hyatt.