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The Advantages of Using a PEO for your Hotel

A Professional Employer Organization (PEO) can bring several advantages to the hotel industry, enhancing operational efficiency, employee management, and overall business performance. Read more about these advantages here.

Walter Isenberg: Pioneering Luxury Hospitality’s Future

In December 2023, the International Luxury Hotel Association’s INSPIRE23 conference took center stage at Miami’s Eden Roc Beach Resort. The conference featured a captivating interview with Walter Isenberg, the CEO of Sage Hospitality, conducted by Jonathan Falik from JF Capital Advisors. From Dishwasher to CEO: Walter Isenberg’s Inspirational Story

Hot Topics Customer Insights and Business Implications To Consider for 2024

What’s top of mind for many is the pulse of our group customers’ mindset. What challenges do they face to justify meetings delivering impactful outcomes for their business? How can hospitality partners continue to deliver service excellence with increasing attendee expectations for wow factors and luxury experiences? Here’s where we still have our work cut out for us.

Resilience and Opportunities in the U.S. Lodging Sector Amid Economic Uncertainty and Inflation

Notwithstanding a persistent jittery economic environment and rising global geopolitical concerns, market conditions in the U.S. appear simultaneously shaky and resilient, and lodging sector metrics particularly average room rates and RevPAR, continue to achieve exceptional results as demand for travel and lodging remains robust.

SPOTLIGHT ON Ron Pohl, President, WorldHotels™

In a recent conversation with Ron Pohl from WorldHotels™ , the ILHA discovered the brand’s ambitious expansion plans, their unique approach to customer loyalty, and how they are reshaping guest experiences. From their roots in Europe to their growth in Asia, and now their focused expansion into North America, WorldHotels continues to redefine luxury hospitality. 

The Underrated Power Of Sleep: How Hotels Can Foster Staff Productivity by Supporting New Parents

In the hospitality sector, each staff member’s contribution is integral to overall success. However, a particular segment — the new parents among your staff — face a distinct challenge: sleep deprivation. 

This issue isn’t just a nightly struggle at home; it translates directly into their daily roles, diminishing productivity and potentially affecting guest relations. For hotel groups keen on maintaining operational excellence, it’s essential to recognize and address the specific needs of these new parent employees from the outset.

Understanding the Organizational Impact

Sleep deprivation isn’t a mere individual concern; its ripples affect the entire team. Staff facing sleep disturbances may display decreased focus, memory challenges, and hindered decision-making capabilities. Research indicates that fatigue results in millions of lost workdays annually, a sizable chunk of which can be attributed to new parents. This doesn’t just impact the affected staff member, but influences team cohesion and hotel operations.

Elevating Staff Well-being Beyond Working Hours

A hotel group’s investment in staff well-being beyond their shifts speaks volumes about its values and commitment. By proactively addressing sleep challenges faced by new parent staff members, hotel chains can elevate morale and instill a sense of belonging. This not only builds a supportive work environment but solidifies staff loyalty and dedication.

Tailored Solutions for Your Hotel Staff

Sleep Sense Publishing, under the guidance of Dana Obleman, offers hotel chains a meticulously crafted, bespoke solution tailored to the unique needs of new parent staff members.

This offering extends beyond standard online resources. Your staff will gain access to an advanced online learning platform featuring the Internet’s top-rated baby sleep course. Alongside this invaluable content, they’ll benefit from personalized guidance and support directly from Dana and her team, ensuring each parent is well-equipped to help their child achieve restful sleep.

In addition to the online learning platform, Dana herself will lead a webinar, crafted specifically for your employees. This session will directly address their unique concerns and challenges related to parenting and sleep. Through this dedicated approach, new parents receive the tools they need for a balanced work-life dynamic. Such initiatives highlight the hotel’s dedication to staff well-being, establishing the brand as a pioneering figure in all-encompassing employee support.

A Strategic Investment in Staff Well-being

Partnering with Sleep Sense is more than just another benefit for your employees; it’s a strategic move for hotel chains. By offering this tailored support, not only do hotels significantly boost staff productivity and morale, but they also underline a profound commitment to employee well-being. In an industry where the difference often lies in the details, such an initiative clearly distinguishes a hotel brand. 

It showcases a hotel that doesn’t just employ staff but genuinely cares for them, going above and beyond to enhance their life both inside and outside of work. In a competitive market, this positions your hotel as a top-choice employer, one that truly values and invests in its team.

Sleep Sense makes offering this benefit to your employees simple and friction-free! Click here to find out how!

About Dana Obleman & Sleep Sense

Dana Obleman, the visionary behind The Sleep Sense™ Program, is renowned for her expertise in helping babies achieve restful sleep. With a professional journey spanning two decades, she’s deeply invested in aiding parents through sleepless nights, drawing inspiration from her personal experiences as a new mother. Boasting degrees in both Psychology and Education, Dana has presented her revolutionary methods to top pediatricians and has been prominently featured in media giants like CNN, Good Morning America, The Washington Post, and WebMD. Under her guidance, over 125,000 parents have discovered the joys of uninterrupted sleep for their children

SPOTLIGHT ON Amanda Elder, Chief Commercial Officer, Kempinski

In a recent conversation with Amanda Elder, we dove into Kempinski’s current expansion efforts, including their exciting new ventures into residences. Discover the role of emerging trends in shaping Kempinski’s future offerings and guest experiences and how the brand leverages technology, data, and the human touch to create truly tailored experiences. 

Navigating Hidden Disabilities: A Conversation with Aggie Zamir 

Empowering Leadership and Inclusivity in the Hospitality Industry

In the realm of luxury hospitality, where guest experiences are paramount, the role of leadership extends far beyond merely managing operations and ensuring impeccable service. It’s about fostering an inclusive environment that nurtures the talents and aspirations of all employees. Aggie Zamir, a seasoned industry leader, shares her journey of living with Multiple Sclerosis (MS) and the profound impact it’s had on her career, highlighting how her company’s support and her personal advocacy have transformed her perspective on leadership and inclusivity. Through Aggie’s experiences, we gain insights into how the hospitality industry can serve as a crucible for leadership growth and inclusivity, not just within hotels but throughout the entire hospitality structure.  

A New Beginning 

Aggie’s journey with MS began in 2020, marking a pivotal chapter in her life and career. The diagnosis brought on many uncertainties and great anxiety about her future, both personally and professionally. In her words, “MS came on out of the blue. One morning I woke up unable to use my arm and had difficulty walking. I experienced extreme brain fog which left me confused and even more terrified of what was to happen, not just in those early days, but what would happen in the years to come. One of my first calls was to Thomas Noto, my boss, and then to HR. The compassion I received was overwhelming. They worked to connect me with the resources I needed at the time. I left the initial conversations with the understanding my future would be secure at Cumming Group, and I was given space to figure out what I wanted that to look like given my new circumstances.” 

This pivotal moment signaled a new beginning for Aggie, showcasing the importance of employer support. As she recalls, “I would have never been able to face the new diagnosis feeling financially secure without the support of my company. I am now a very loyal employee based on the experience.” 

Supportive Initiatives 

Aggie notes that her company’s support for employees has expanded over time. The significant growth of the company has allowed them to design programs that address specific employee needs. “We’ve been able to put systems in place that make sense, that are personal. It’s about listening to what employees need and then building programs around them,” Aggie explains. 

NDEAM and Resources for Inclusivity 

October is National Disability Employment Awareness Month (NDEAM), a time to promote workplace inclusivity, and a time for companies to reflect on their practices and commit to fostering diverse and supportive work environments. 

Aggie emphasizes the importance of open forums where employees can gather, both in-person and virtually, to share their experiences and concerns, anonymously if desired. These forums can feature speakers addressing various hidden disabilities and the resources available to employees. 

Moreover, Aggie cites the significance of comprehensive policies that cater to employees with diverse needs, such as those related to diabetes, MS, or mental health. She stresses the need for transparency, ensuring employees know about available accommodations and resources. 

You can learn more about NEAM’s inclusive employment policies and practices here including ideas for employers and employees and resources around advancing access and equity. 

Statistics Shed Light 

Understanding the scope of hidden disabilities is crucial. Aggie highlights a staggering statistic: “According to a Center for Talent and Innovation study, we know around 30% of the college-educated workforce has a disability, though only 3.2% self-identify to their employer as being disabled. Understanding this, we must acknowledge our community is made up of colleagues with not only physical disabilities but invisible ones as well.”  

Leadership and Advocacy 

Aggie’s experience with MS has transformed her approach to leadership. She advocates leading with empathy, compassion, and understanding. Her leadership style emphasizes open communication, education, and actively driving inclusivity initiatives within the organization and broader hospitality industry. 

One crucial aspect of leadership, according to Aggie, is not merely to be a leader but to be an advocate. By advocating for inclusivity and open dialogue, leaders can create a culture where employees feel seen and supported. 

Dealing with Travel Challenges 

The hospitality industry often involves extensive travel, a challenge for anyone, especially those with hidden disabilities. Aggie shares her perspective on navigating the practical aspects of travel. She notes the importance of understanding the unique needs of employees and guests, such as those with diabetes or MS. 

She also highlights the need for thoughtful considerations, including ADA standards that go beyond accommodations for individuals with mobility challenges. Simple changes, like more accessible sharps containers or vegan menu options, can make a significant difference for those with hidden diseases. 

Sharing the Diagnosis 

One aspect of Aggie’s journey that resonates is how she shared her diagnosis with colleagues and friends. Her approach was gradual, using social media platforms to share her story, both personally and educationally. She emphasizes the power of storytelling to educate others about hidden disabilities. 

Aggie believes in breaking down stigmas, not only for herself but for others facing similar challenges. She encourages individuals to embrace their identities fully and not define themselves based on their disabilities. 

Colleague Support and Reflections 

Reflecting on her experience, Aggie notes that she has learned to work smarter, not harder. She values holistic well-being, advocating that success should not come at the cost of one’s health and happiness. 

In an industry that often thrives on perfection, Aggie’s journey offers a powerful testament to the strength of resilience, empathy, and inclusivity. It’s a reminder that leadership, at its core, is about supporting and elevating others, regardless of the challenges they may face. Her story resonates with anyone striving for success while embracing their authentic selves, hidden disabilities and all. 

SPOTLIGHT ON Bruce Rohr, Vice President & Global Brand Leader, JW Marriott

In a recent conversation with the ILHA, Bruce Rohr shared his profound early experiences that ignited his passion for hospitality, his sources of inspiration drawn from extensive travel, and how these experiences have shaped his approach to creating exceptional guest experiences. This interview offers valuable insights into the evolving landscape of luxury hospitality and the importance of mindfulness in delivering exceptional guest satisfaction.