GWI Interview: Sue Harmsworth
Sue Harmsworth draws on five decades of experience in the wellness industry, where she shaped the global spa, wellness and beauty industries and has been responsible for designing over 500 spas in 65 countries.
Sue Harmsworth draws on five decades of experience in the wellness industry, where she shaped the global spa, wellness and beauty industries and has been responsible for designing over 500 spas in 65 countries.
Luxury around the world has encompassed the most extravagant, lavish, and accommodating hospitality. Indulging in extraordinary amenities creates a guest experience like no other.
HotStats talks about how F&B operations have changed due to the pandemic and the way service has drastically altered so that guests and staff feel safe.
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It has been proven that the massive contagion that people have suffered at the beginning of this year, has to do with the relaxation of the social distance due to the festivities, a reduced use of masks, the aggressiveness of a mutating virus, cold weather and its complications, the generalized decrease of the human immune system in winter, and finally, the weak or ineffectual actions of governments to control the pandemic.
As we look at the future of travel, there are a few trends from the pandemic that we hope will fade-think chatbots checking you in and robots delivering items to the room. However, some things will not go away, like the expectation that staff will still have to wear masks even after guest mask mandates are over, and that hotels will be held to the same or better levels of cleanliness and hygiene as during the pandemic.
At AVMS, we realize that the world where we meet, live and play has become a different place. In order to move forward and gather together safely, we must adapt and build a strong sense of community to ensure the health and safety of our team, partners and clientele. To that regard, we are utilizing expert advice from the CDC and the Event Safety Alliance.
As a partner of Valuefication, a new unique influencer marketing tool for the hospitality industry, Mocinno International can offer all ILHA members the exclusive rate of only €800/year.
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