In the midst of this uncertainty, the industry has gathered in various locales throughout the year with one eye on the present and one on the future. We explore the big themes we have seen thus far.
As the hospitality industry continues to evolve, so does its focus. The days of only looking at revenue numbers are slowly fading, replaced by a more comprehensive view that holistically assesses and aims to optimize profit margins.
There is certainly value in these new technologies. However, the digitization of the hotel experience can make the stay feel less personal and perhaps less memorable. In this ever-growing landscape of smartphone apps and technology, it is the material parts of an experience that create lasting sense memories.
In this article, we’ll dive into what a cloud-based point of sale (POS) system is, plus we’ll share tips for picking the right point of sale for your hotel.
Agilysys, Inc. (Nasdaq: AGYS), demonstrate ssolutions that help hospitality organizations follow the EY advice to improve customer experience while also streamlining costs.
Providing hotels with the most innovative technology and entertainment services available, this enhanced version of WorldVue helps hotel properties build brand loyalty, entertain guests and increase guest satisfaction through its full list of features, including interactive channel guides, customizable in-house channels, patented secured casting, streaming apps, in-room checkout, livestreaming of events and more.
In a recent interview with Maeil Business Newspaper, Ray Seok, founder and CEO of RNR Inc., discussed the business opportunities discovered in the rapidly changing entertainment market due to the emergence of over-the-top (OTT) media platforms like Netflix and the impact of the pandemic.
In addition to improving efficiency for both guests and staff, the new software will help Surfsand unify data on guest preferences across various property experiences so that each stay can be tailored in advance with special amenities and offers, and so that staff can personalize their interactions with guests before, during and after each stay.
There’s nothing quite like a vacation to cast your worries aside and put your mind at ease, and not just because it involves taking time off from work. In spite of all the stressors that can accompany a much-anticipated trip—flight delays, lost baggage, and stomach upsets, to name a few—travel can actually have a significant positive impact on mental health.
When choosing a merchant services provider, small business owners should know the true potential that can be unlocked with the right payment processing software. Thanks to powerful data and technology, payment processors can offer many more functionalities and features that can help your business grow.
According to McKinsey’s American Opportunity Survey, 58 percent of the employed respondents in the U.S. have the option of working from home for all or part of the week. A dispersed workforce creates engagement challenges. In a tight labor market, it’s in an organization’s best interest to nurture the talent on their existing teams. Bringing people together is an effective way to recognize the importance of individual contributions, increase collaboration, foster a sense of belonging and reinforce an organization’s culture.
Hospitality is another industry that has been positively affected by recent technological breakthroughs in the field of robotics. Challenges faced by the hospitality industry, such as labor shortages and increased demands for cleanliness, are being addressed with robotic solutions such as autonomous delivery and cleaning. As technological progress in the robotic industry is accelerating these days, hotel and restaurant business owners should expect new developments in autonomous services coming every year.
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