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Your luxury guest has changed. Are you still on the same page?

How well do you know your guests? Are you still giving them exactly what they want? Or are you sticking with the same methods you’ve used for years?

There is comfort in sticking with the old ways, and why would they still not work? Well, because your guests’ priorities have changed drastically in the last year and what they want now will be different from just a few short months ago.

In order to deliver the luxury service you promise, you need to be on the same page.

Six Senses Global Vision Award for Speaking up about Sustainability

Travel + Leisure’s Global Vision Awards spotlight 30 individuals, companies and organizations making meaningful strides in responsible travel and sustainable living. In addition to thought leadership, these changemakers are also proactively protecting communities and environments and inspiring their industry colleagues and travelers to do their part.

SPOTLIGHT ON Sanjiv Hulugalle – Vice President & General Manager – Mauna Lani, Auberge Resorts Collection

Sanjiv talks about the resort’s $200M renovation and how the destination is the perfect vacation getaway to socially distance and unwind after a long hard year. They are gearing up for group business later in the year with innovative programs to make conferences and meetings successful.

Major hotel chains are starting to offer onsite testing in response to CDC regulations

Major hotel chains around the world are ramping up COVID-19 testing amenities for its guests following the US Centers for Disease Control and Prevention’s latest testing protocol for all international travelers headed to the US.