Luxury Service Standards Training

Exclusive Complimentary benefit for ILHA Members

Equip yourself with the tools required to create the finest luxury hospitality standards from this immersive online course.

Not an ILHA member?

Luxury Hospitality Standards teaches everything your team needs to craft the finest experiences.

Complimentary Certification for ILHA Members

Through four comprehensive courses, with over 50 lessons, this learning path will guide your team through a complete immersion in luxury hospitality standards, and how to execute consistently at the highest level.

Lobster Ink

Food and Beverage

Become the ultimate food and beverage service professional from the skills and techniques used in luxury hospitality service.

Our Hospitality & Travel Forum is LinkedIn’s largest group for hotel and travel reaching more than a quarter million people in 90+ countries.

Don’t be baffled by the basics – master the skills and techniques practiced in luxury food and beverage service with this detailed course.

Elevate your service prowess to treat your Guests to unmatched food and beverage service luxury through the behavioral and practical elements detailed here.

Impress Guests from arrival to departure with your outstanding attention to detail – the mark of a true hospitality professional.

This course will enable you to:
31 lessons
7 theory assessments

Benchmarks

Set and maintain the benchmark for luxury hospitality standards within each department from this immersive course.

Guests choosing to stay at luxury hospitality establishments have particular standards and expectations which need to be met.

Guests checking in to a $2000 a night room certainly won’t be impressed with $20 a night room service.

This course is designed to give you a complete understanding of behavior, service quality and roles and responsibilities that will help you to exceed Guests’ expectations.

This course will enable you to:
24 lessons
8 theory assessments

Front of House

Learn all there is to know about hotel front office training and what it takes to become a luxury Front Office professional.

This behavioral course equips you with the necessary skills and procedures to provide Guests with exceptional service when interacting with the Front of House department.

Luxury isn’t only determined by price, facilities or offerings – a vital component of luxury is the service provided by team members.

At the end of the course, you’ll have an improved understanding of the roles and responsibilities of front of house colleagues, making your service an asset to the value of your establishment.

This course will enable you to:
14 lessons
7 theory assessments

Housekeeping

Equip yourself with the best professional housekeeping training to become a luxury hospitality professional housekeeper with this detailed course.

The service quality of your housekeeping department has the ability to make or break the reputation of your establishment.

It is therefore crucial that your team gets the basics right every time to form a strong foundational layer of service skills that can be used to foster further growth.

This course dishes out the essential housekeeping standards so that your team can provide consistent quality service standards with each turndown.

This course will enable you to:
9 lessons
5 theory assessments

How It Works

Be a paid up member of ILHA – if you are not, you will need to join ILHA.

Use the form below to request complimentary codes for your employees to take the course.
Upon successful completion of the course employees will receive their certificates from the ILHA

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