Building Back Smarter: The Case for a Real-Time Customer Journey
Building Back Smarter: The Case for a Real-Time Customer Journey
Hospitality Trends
Covid has led to Changing Consumer Expectations that now Require Technology Shifts – How does this affect the hotel business?
Covid has led to Changing Consumer Expectations that now Require Technology Shifts
Power to the People: How to Attract and Retain Talent
How to attract and Retain Talent
Future-proofing your hotel in the age of pandemics
Future-proofing your hotel in the age of pandemics
Capitalizing on the Strength of Lodging
International Luxury Hotel Association’s webinar on “Capitalizing on the Strength of Lodging,” as seen at the ILHA’s INSPIRE Conference with moderator Chelsey Leffet, Senior Vice President, HVS, Rachael Rothman, Head of Hotels Research & Data Analytics, CBRE, Jay B. Newman, Chief Operating Officer, The Athens Group, Erik Eveleigh, Senior Director of Luxury Development, Hilton, Smedes Rose, Director, Citigroup and Jennifer Dakin, Managing Director, Wells Fargo Bank.
A New Era for Revenue Management
The International Luxury Hotel Association’s European Chapter discusses game changes in the revenue management world with a data-focused overview of hotel performance by Michael Grove, Chief Operating Officer, HotStats.
A Forward Look: Global Virus Network’s vision on Future Epidemics & Pandemics
Dr. Christian Brechot will give an overview of the pandemic and the outlook for 2021
Navigating Without a Compass
Albert Herrera will share a look at the current state of the travel industry, what the new look of luxury may be, and how to create opportunity out of uncertainty.
Partner Session: Taking the Digital Guest Experience to the Next Level
ResortSuite is a global leader in guest-centric hospitality management software solutions, designed to help streamline operations, increase revenue and deliver personalized guest experiences.
The Future of Luxury Travel
Mathew Evins, Chairman and Co-Founder of Evins Communications, leads a panel discussion on the challenges facing the luxury travel sector and the way forward
What Guests Want: Redefining Guest Loyalty Post Pandemic
Amanda Elder talks about how Kempinski is expanding on their loyalty programs and guest experience as they continue to reinvent the way they are engaging with their guests.
Europe Focus: The key challenges in ultra luxury and an unpredictable 2021
Caroline Domange-Harding, Founder & CEO, Octans, Paris, talks to a panel of experts in the luxury hotel industry from Rosewood, Accor, Mandarin Oriental, Paris and Hilton Hotels
