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The Future of Hospitality Technology

WEBINAR: The Future of Hospitality Technology


Sponsored By: Dish Business


Sponsored By

Dish Business

DISH Business is a nationwide television and internet provider dedicated to delivering a premium entertainment experience through superior technology for companies large and small. From enterprise-level hospitality platforms to instant-on managed WiFi for MDU residents, DISH Business can work with your company’s existing infrastructure to provide a customized solution designed to delight your customers.

Moderated By Patrick Mikes

Strategic Marketing & Events Manager



Presented by field experts in Luxury Hospitality.
Robert Grosz
EVP & Chief Commercial Officer

Vaughn Davis
General Manager

Cracking the Direct Booking Code: Make Your Hotel More Profitable

WEBINAR: Cracking the Direct Booking Code - Make Your Hotel More Profitable


Brought to You by: Booking Success

If you’re tired of being at the mercy of OTAs and tour operators, this is one presentation you don’t want to miss!

Alexander Galarraga, lead strategist at Booking Success will bring to light why most hotels fail at generating profitable direct bookings while an “elite few” are driving most bookings directly.

Learn how to identify obstacles in your strategy that are holding you back and generate higher ADR bookings at a fraction of the cost of OTA Commissions.



Booking Success is a hotel marketing manager’s best friend, personal strategic coach and single point of contact for the hotel’s complete digital strategy and its execution, which results in higher net revenue (read: lower commissions), taking back control of their bookings and achieving high occupancy rates year-round.

This webinar, which is a must-attend for independent hotel owners, GMs, marketing and revenue managers who are not satisfied with the status quo and wish to be empowered with the knowledge and tools to create more interest and demand for their hotel without needing to be mostly reliant on third parties to do so.

Alexander will explain what roadblocks most hotels face when trying to generate more direct, undiscounted and uncommissioned bookings and how successful hotels have overcome these roadblocks.

We’ll introduce hotel case studies and shifts these hotels made and the impact this had on their results.



Alexander Galarraga
Lead Strategist

The Power of First Party Data: Elevate the Guest Journey With Integrated Technology Systems

WEBINAR: How Technology Can Elevate the Guest Journey


First-party data is the information your guest entrusts to you and helps you build an authentic relationship with them based on interactions with your brand across numerous consumer touchpoints. Learn how you can access the true value of this data and consolidate your systems to enhance guest experience and create memorable moments in valuable ways.

Michael Bennett, CMO at Cendyn and Olivier Jolidon, Global Director CRM & Business Intelligence of AMAN Resorts will discuss the importance of first-party data and how leveraging the right technology across the entire guest journey can help hoteliers consolidate their systems to enhance the guest experience and create memorable moments at every touchpoint.

Sponsored By


Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe.

Moderated By Gabriela Talpa

Director Of Distribution at Nobu Hotels & Director of Revenue Management

Nobu Hotel Shoreditch



Michael Bennett

Olivier Jolidon
Global Director CRM & Business Intelligence

Strategies to Transform Hotel Guest Experience

Guest Strategy: Business Transformation & Experience Culture. This webinar will cover the 360-degree guest experience throughout the customer journey, involving digital, marketing, sales, hotel experiences and guest services.

Luxury Hotels: Preparation for the Recovery

Experts in luxury hospitality will discuss what the recovery will look like, how owners and operators can prepare for the recovery and how consumer expectations have changed.

Super Boost your 2021 Digital

Everything digital, from marketing, revenue optimization, guest experience to digital transformation with a focus on COVID recovery and 2021.

Google: Rethink Ready

The crisis has accelerated digital adoption and made it harder than ever to keep up with fast-changing consumer needs. For the travel industry, driving digital transformation means being ready to take action, using the signals to inform product decisions, evolving channel strategies, finding new demand and opportunities for growth, and building trust in this changing world.

Partner Session: StayNTouch Demonstration

StayNTouch is a cloud hotel property management systems (PMS) provider focused on helping hotels raise service levels, drive revenues, decrease costs, and ultimately change the way hotels can engage with their guests.

Partner Session: Creating a contactless guest experience and keeping the magic

Excitement builds up as the timer counts down, and your guests have all the information they need at their fingertips such as a full digital directory, instant messaging, local points of interest, digital check-in/check-out, and so much more. The app is contactless, branded for your hotel, and can be set up and shared with guests the very same day.

Partner Session: BCV – Meet the Hotel Industry’s most Trusted Social Media Provider

BCV, a RateGain Company, is an award-winning provider of social media solutions for the hospitality industry. Our team of social media and hospitality experts develop customized social strategies that align with greater marketing initiatives and create original content optimized for social media. Our proprietary tech-enabled solution allows us to: develop high-quality content, drive revenue with social content, monitor the social space 24/7, assess channel growth and engagement and provide advanced analytics and reporting.