The Return of Events
Are you ready for 2022?
Webinars
Cracking the Direct Booking Code: Make Your Hotel More Profitable
WEBINAR: Cracking the Direct Booking Code - Make Your Hotel More Profitable
NOW AVAILABLE ON DEMAND
Brought to You by: Booking Success
If you’re tired of being at the mercy of OTAs and tour operators, this is one presentation you don’t want to miss!
Alexander Galarraga, lead strategist at Booking Success will bring to light why most hotels fail at generating profitable direct bookings while an “elite few” are driving most bookings directly.
Learn how to identify obstacles in your strategy that are holding you back and generate higher ADR bookings at a fraction of the cost of OTA Commissions.
BROUGHT TO YOU By
BOOKING SUCCESS
Booking Success is a hotel marketing manager’s best friend, personal strategic coach and single point of contact for the hotel’s complete digital strategy and its execution, which results in higher net revenue (read: lower commissions), taking back control of their bookings and achieving high occupancy rates year-round.
This webinar, which is a must-attend for independent hotel owners, GMs, marketing and revenue managers who are not satisfied with the status quo and wish to be empowered with the knowledge and tools to create more interest and demand for their hotel without needing to be mostly reliant on third parties to do so.
Alexander will explain what roadblocks most hotels face when trying to generate more direct, undiscounted and uncommissioned bookings and how successful hotels have overcome these roadblocks.
We’ll introduce hotel case studies and shifts these hotels made and the impact this had on their results.
Topics
- How to overcome loss of revenue from discounting and commissions
- How to shift from a Guts-driven to data-driven strategy
- The 4 Key Performance Indicators you should be monitoring regularly
- The 10 Pillars that drive (or slow down) your direct bookings
- And which first steps you can take, depending on where you are today
Speaker
Alexander Galarraga
Lead Strategist
BOOKING SUCCESS
BOOKING SUCCESS
A New Era for Revenue Management
The International Luxury Hotel Association’s European Chapter discusses game changes in the revenue management world with a data-focused overview of hotel performance by Michael Grove, Chief Operating Officer, HotStats.
Revenge Travel: How Your Hotel Can Respond & Prepare
After the coronavirus shutdowns, canceled vacation plans and too much time spent at home, people are rearing to start traveling again with their savings and accumulated travel miles. Learn how you can ensure that your property and team are prepared for the new age in travel.
Investing in the Future
WEBINAR: Future of Investment in Hospitality
NOW AVAILABLE ON DEMAND
A look at the public market perspective and capital markets with a view on the investability of luxury accommodations. What are the transactions and appetite for luxury hotels and what multiple are they trading at? Will we see future investments in new luxury hotels?
Sponsored By
FIU Online – Chaplin School of Hospitality and Tourism Management
FIU Online represents the virtual campus for Florida International University, the 3rd largest public university in the United States. Through the Chaplin School of Hospitality & Tourism Management, FIU Online offers a fully online Master of Science in Hospitality Management degree, with multiple specialization options, including Revenue Management, Real Estate Development, Mega Events, and Executive Hospitality Management. Limited scholarship opportunities are available for new students.
Introduced By Karla Maria
Corporate and Community Relations Manager, FIU Online
FLORIDA INTERNATIONAL UNIVERSITY
- Revenue and expense: what clientele will not come back?
- Expense and labor: what services may go away, like daily housekeeping?
- How do we address labor shortages and challenges?
- How can automation help offset labor shortages?
Moderated By Lisa Cain
Associate Professor, Chaplin School of Hospitality & Tourism Management
FLORIDA INTERNATIONAL UNIVERSITY
Speakers
Presented by field experts in Luxury Hospitality
Natalie Castillo
First Vice President
CBRE
Gloria Fu
Independent Public Company Board Director
PropTech Investment Corporation II
Kate Burda
CEO and Founder
Kate Burda & Co.
Talent Management & The Future
In this webinar, panelists will talk about the use of new technologies in human resource management and how some changes created by the pandemic are here to stay.
The Future of F&B
WEBINAR: The Future of F&B 2021
NOW AVAILABLE ON DEMAND
Presented By: ILHA EU Chapter
Presented By: ILHA EU Chapter
European experts in Hospitality will discuss how the Hotel Food & Beverage industry is changing, due to consumer behaviour and global disruptors. A wide discussion covering traditional luxury to lifestyle brands, local to global, and top-level strategy to detailed operations.
Panel Lead Calypso Varotsis
International Project Manager
PARIS SOCIETY CONSULTING
Topics
- Successful new trends and F&B concepts in luxury hospitality
- Post-Covid crisis, what customers expect from the restaurant industry
- A new balance between lifestyle concepts and traditional institutions
- Additional focus on brands, marketing, and entertainment
Panelists
Presented by field experts in Luxury Hospitality
Join the ILHA for this global roundtable series to hear insights from luxury hoteliers on trends and how they are preparing for the recovery of their hotels in a post COVID-19 era.
Cédric Gobilliard
Lifestyle Division Director
ACCOR
ACCOR
Antoine Ménard
New Business Director
PARIS SOCIETY & PARIS SOCIETY CONSULTING
PARIS SOCIETY & PARIS SOCIETY CONSULTING
Giuseppe Vincelli
General Manager
CARLTON CANNES, IHG
CARLTON CANNES, IHG
Guillem Kerambrun
CEO
MY FRENCH SOMMELIER
MY FRENCH SOMMELIER
The Power of First Party Data: Elevate the Guest Journey With Integrated Technology Systems
WEBINAR: How Technology Can Elevate the Guest Journey
NOW AVAILABLE ON DEMAND
First-party data is the information your guest entrusts to you and helps you build an authentic relationship with them based on interactions with your brand across numerous consumer touchpoints. Learn how you can access the true value of this data and consolidate your systems to enhance guest experience and create memorable moments in valuable ways.
Michael Bennett, CMO at Cendyn and Olivier Jolidon, Global Director CRM & Business Intelligence of AMAN Resorts will discuss the importance of first-party data and how leveraging the right technology across the entire guest journey can help hoteliers consolidate their systems to enhance the guest experience and create memorable moments at every touchpoint.
Sponsored By
CENDYN
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe.
Moderated By Gabriela Talpa
Director Of Distribution at Nobu Hotels & Director of Revenue Management
Nobu Hotel Shoreditch
Topics
- Current hospitality landscape.
- Strategies to navigate recovery.
- Importance of first-party data for hotels.
- How to enhance your hotel's guest journey with integrated technology.
- How to create memorable moments for guests at every touchpoint.
Speakers
Michael Bennett
CMO
CENDYN
CENDYN
Olivier Jolidon
Global Director CRM & Business Intelligence
AMAN RESORTS
AMAN RESORTS
360° view of European Hotel Finance
WEBINAR: 360° view of European Hotel Finance
NOW AVAILABLE ON DEMAND
Presented By: ILHA EU Chapter
Lenders, Appraisers, Brokers, Hotel Owners, and Asset Managers will give a complete overview of the current situation in Europe.
Moderated By Alex Sogno
CEO & Senior Hotel Asset Manager
Global Asset Solutions
- A lender's reaction to COVID
- Where do values lie today? What do you expect from appraisers and asset managers?
- Hotel funding challenges. Are alternative lenders more attractive?
- The cost of debt is rising, what are the consequences?
- Should independent asset management be imposed by lenders?
- Future trends: what can we expect in terms of hotel transactions?
Speakers
Presented by field experts in Finance
Join the ILHA EU Chapter for this global roundtable series to hear insights from finance experts on a complete overview of the current situation in Europe.
Jeremy Jones
Director
Christie & Co
Alastair Hockley
Director – Hotel Valuation
Christie & Co.
Alex Slors
Founder
Alex Slors Consulting
Gustav Bjoern
Director – Hospitality Capital Market
Catella
Strategies to Transform Hotel Guest Experience
Guest Strategy: Business Transformation & Experience Culture. This webinar will cover the 360-degree guest experience throughout the customer journey, involving digital, marketing, sales, hotel experiences and guest services.
EU Market Recovery Trends
Europe: The pace of recovery depends on the market, whether they are resorts, urban-based, or located in the north or south. Panelists will talk about potential issues expected during the openings and how the luxury industry is preparing itself for the future.
Luxury Hotels: Preparation for the Recovery
Experts in luxury hospitality will discuss what the recovery will look like, how owners and operators can prepare for the recovery and how consumer expectations have changed.
