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Cracking the Direct Booking Code: Make Your Hotel More Profitable

WEBINAR: Cracking the Direct Booking Code - Make Your Hotel More Profitable

NOW AVAILABLE ON DEMAND

Brought to You by: Booking Success

If you’re tired of being at the mercy of OTAs and tour operators, this is one presentation you don’t want to miss!

Alexander Galarraga, lead strategist at Booking Success will bring to light why most hotels fail at generating profitable direct bookings while an “elite few” are driving most bookings directly.

Learn how to identify obstacles in your strategy that are holding you back and generate higher ADR bookings at a fraction of the cost of OTA Commissions.

BROUGHT TO YOU By

BOOKING SUCCESS

Booking Success is a hotel marketing manager’s best friend, personal strategic coach and single point of contact for the hotel’s complete digital strategy and its execution, which results in higher net revenue (read: lower commissions), taking back control of their bookings and achieving high occupancy rates year-round.

This webinar, which is a must-attend for independent hotel owners, GMs, marketing and revenue managers who are not satisfied with the status quo and wish to be empowered with the knowledge and tools to create more interest and demand for their hotel without needing to be mostly reliant on third parties to do so.

Alexander will explain what roadblocks most hotels face when trying to generate more direct, undiscounted and uncommissioned bookings and how successful hotels have overcome these roadblocks.

We’ll introduce hotel case studies and shifts these hotels made and the impact this had on their results.

Topics

Speaker

Alexander Galarraga
Lead Strategist
BOOKING SUCCESS

A New Era for Revenue Management

The International Luxury Hotel Association’s European Chapter discusses game changes in the revenue management world with a data-focused overview of hotel performance by Michael Grove, Chief Operating Officer, HotStats.

Revenge Travel: How Your Hotel Can Respond & Prepare

After the coronavirus shutdowns, canceled vacation plans and too much time spent at home, people are rearing to start traveling again with their savings and accumulated travel miles. Learn how you can ensure that your property and team are prepared for the new age in travel.

Investing in the Future

WEBINAR: Future of Investment in Hospitality

NOW AVAILABLE ON DEMAND

A look at the public market perspective and capital markets with a view on the investability of luxury accommodations.  What are the transactions and appetite for luxury hotels and what multiple are they trading at?  Will we see future investments in new luxury hotels?

Sponsored By

FIU Online – Chaplin School of Hospitality and Tourism Management

FIU Online represents the virtual campus for Florida International University, the 3rd largest public university in the United States. Through the Chaplin School of Hospitality & Tourism Management, FIU Online offers a fully online Master of Science in Hospitality Management degree, with multiple specialization options, including Revenue Management, Real Estate Development, Mega Events, and Executive Hospitality Management. Limited scholarship opportunities are available for new students.

Introduced By Karla Maria

Corporate and Community Relations Manager, FIU Online

FLORIDA INTERNATIONAL UNIVERSITY

Moderated By Lisa Cain

Associate Professor, Chaplin School of Hospitality & Tourism Management

FLORIDA INTERNATIONAL UNIVERSITY

Speakers

Presented by field experts in Luxury Hospitality

Natalie Castillo
First Vice President
CBRE
Gloria Fu
Independent Public Company Board Director
PropTech Investment Corporation II
Kate Burda
CEO and Founder
Kate Burda & Co.

Talent Management & The Future

In this webinar, panelists will talk about the use of new technologies in human resource management and how some changes created by the pandemic are here to stay.

The Future of F&B

WEBINAR: The Future of F&B 2021

NOW AVAILABLE ON DEMAND

Presented By: ILHA EU Chapter

European experts in Hospitality will discuss how the Hotel Food & Beverage industry is changing, due to consumer behaviour and global disruptors. A wide discussion covering traditional luxury to lifestyle brands, local to global, and top-level strategy to detailed operations.

Panel Lead Calypso Varotsis

International Project Manager

PARIS SOCIETY CONSULTING

Topics

Panelists

Presented by field experts in Luxury Hospitality

Join the ILHA for this global roundtable series to hear insights from luxury hoteliers on trends and how they are preparing for the recovery of their hotels in a post COVID-19 era.

Cédric Gobilliard
Lifestyle Division Director
ACCOR

Antoine Ménard
New Business Director
PARIS SOCIETY & PARIS SOCIETY CONSULTING

Giuseppe Vincelli
General Manager
CARLTON CANNES, IHG

Guillem Kerambrun
CEO
MY FRENCH SOMMELIER

The Power of First Party Data: Elevate the Guest Journey With Integrated Technology Systems

WEBINAR: How Technology Can Elevate the Guest Journey

NOW AVAILABLE ON DEMAND

First-party data is the information your guest entrusts to you and helps you build an authentic relationship with them based on interactions with your brand across numerous consumer touchpoints. Learn how you can access the true value of this data and consolidate your systems to enhance guest experience and create memorable moments in valuable ways.

Michael Bennett, CMO at Cendyn and Olivier Jolidon, Global Director CRM & Business Intelligence of AMAN Resorts will discuss the importance of first-party data and how leveraging the right technology across the entire guest journey can help hoteliers consolidate their systems to enhance the guest experience and create memorable moments at every touchpoint.

Sponsored By

CENDYN

Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe.

Moderated By Gabriela Talpa

Director Of Distribution at Nobu Hotels & Director of Revenue Management

Nobu Hotel Shoreditch

Topics

Speakers

Michael Bennett
CMO
CENDYN

Olivier Jolidon
Global Director CRM & Business Intelligence
AMAN RESORTS

360° view of European Hotel Finance

WEBINAR: 360° view of European Hotel Finance

NOW AVAILABLE ON DEMAND

Presented By: ILHA EU Chapter

Lenders, Appraisers, Brokers, Hotel Owners, and Asset Managers will give a complete overview of the current situation in Europe.

Moderated By Alex Sogno

 CEO & Senior Hotel Asset Manager

Global Asset Solutions

Speakers

Presented by field experts in Finance

Join the ILHA EU Chapter for this global roundtable series to hear insights from finance experts on a complete overview of the current situation in Europe.

Jeremy Jones
Director
Christie & Co
Alastair Hockley
Director – Hotel Valuation
Christie & Co.
Alex Slors
Founder
Alex Slors Consulting
Gustav Bjoern
Director – Hospitality Capital Market
Catella

Strategies to Transform Hotel Guest Experience

Guest Strategy: Business Transformation & Experience Culture. This webinar will cover the 360-degree guest experience throughout the customer journey, involving digital, marketing, sales, hotel experiences and guest services.

EU Market Recovery Trends

Europe: The pace of recovery depends on the market, whether they are resorts, urban-based, or located in the north or south. Panelists will talk about potential issues expected during the openings and how the luxury industry is preparing itself for the future.