Strategies to Transform Hotel Guest Experience
Sponsored By: StayNTouch
Guest Strategy: Business Transformation & Experience Culture. This webinar will cover the 360-degree guest experience throughout the customer journey, involving digital, marketing, sales, hotel experiences and guest services.
StayNTouch
StayNTouch provides a native cloud, mobile, and easy-to-use hotel property management system (PMS) enabling hotels to deliver an enhanced service experience, drive revenues, reduce costs, and streamline operations. Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels.
Moderated By Bridget Tran
CMO & CDO
The Transformation Groupe
- RESEARCH PHASE: Marketing, advertising and digital (B2C & B2B)
- PURCHASE PHASE: B2C and B2B perspective
- AT THE HOTEL: Operational hotel experience and guest technology & data capture
- AFTER STAY/RETENTION: Sales, marketing/digital & operations
Speakers
Presented by field experts in Luxury Hospitality
Join the ILHA for this global roundtable series to hear insights from luxury hoteliers on how they are preparing for the recovery of their hotels.
David Israel
Bridget Tran
Jacqueline Volkart
Jeanine Conforti
