WEBINAR: The power of first party data: elevate the guest journey with integrated technology systems
Throughout the guest journey, hotels interact with guests across many touchpoints but often this data is siloed and inaccessible to execute sophisticated engagement with guests. As we head into a cookie-less world, first party data and data consolidation must now be at the forefront of every hoteliers strategy.
Michael Bennett, CMO at Cendyn and Olivier Jolidon, Global Director CRM & Business Intelligence of AMAN Resorts will discuss the importance of first party data and how leveraging the right technology across the entire guest journey can help hoteliers consolidate their systems to enhance the guest experience and create memorable moments at every touchpoint.
CENDYN
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe.
Moderated By Gabriela Talpa
Director Of Distribution at Nobu Hotels & Director of Revenue Management
Nobu Hotel Shoreditch
Topics
- Current hospitality landscape.
- Strategies to navigate recovery.
- Importance of first party data for hotels.
- How to enhance your hotel's guest journey with integrated technology.
- How to create memorable moments for guests at every touchpoint.
Speakers
Michael Bennett
CENDYN
Olivier Jolidon
AMAN RESORTS
